Amanda Flick
Howard
Summary
Dynamic salon owner with a proven track record at Alchemy an Aveda Salon, excelling in business management and team leadership. Enhanced customer retention through exceptional service and innovative marketing strategies, driving revenue growth. Expert in staff training and development, fostering a positive work environment that promotes accountability and professional growth.
Overview
17
17
years of professional experience
Work History
Salon Owner/Operator
Alchemy an Aveda Salon
01.2023 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Educator
Aveda
09.2019 - 05.2024
- Supported salons in integrating Aveda Brand partnership.
- Mentored stylists in mastering Aveda color theory.
- Instructed Aveda color technique.
- Guided stylists of varying experience levels on Aveda product use and styling techniques.
- Educated diverse stylist groups in fundamental Aveda cutting techniques.
Co-Owner/Operator
Portfolio Salon
01.2008 - 01.2023
- Improved overall efficiency by implementing cost-effective technology solutions throughout various aspects of the operation.
- Built strong community ties through active participation in local events, which amplified the brand''s presence in the market and contributed to increased business referrals.
- Fostered a positive work environment by encouraging open communication channels among employees while maintaining high ethical standards.
- Directed hiring processes, ensuring a well-qualified workforce that contributed to the success of the organization.
- Established performance metrics for staff evaluation purposes, promoting accountability among team members while setting clear expectations regarding their roles within the company structure.
- Implemented marketing initiatives to attract new customers and increase brand awareness.
- Addressed customer complaints promptly, resulting in improved client satisfaction rates and increased loyalty.
- Oversaw inventory management for optimal stock levels, minimizing waste, and reducing costs.
- Managed daily business operations, resulting in smooth workflow and enhanced productivity.
- Spearheaded employee training programs to improve skills and boost morale.
- Collaborated with co-owner to develop strategic plans for business expansion and increased profitability.
Education
Cosmetology License - Cosmetology
Central Pennsylvania Institute of Science And Tech
Pleasant Gap, Pa 06.2005
High School Diploma - General Studies
Bald Eagle Area School District
Wingate, Pa 06.2005
Skills
- Upselling services
- Employee training
- Staff management
- Salon marketing
- Hair styling techniques
- Business management
- Team leadership
- Management team building
- Inventory tracking and management
- Payroll administration and timekeeping
- Staff training/development
- Price structuring
- Sales tracking
- Staff hiring
- Revenue generation
- Business leadership
Timeline
Salon Owner/Operator
Alchemy an Aveda Salon
01.2023 - Current
Educator
Aveda
09.2019 - 05.2024
Co-Owner/Operator
Portfolio Salon
01.2008 - 01.2023
Cosmetology License - Cosmetology
Central Pennsylvania Institute of Science And Tech
High School Diploma - General Studies
Bald Eagle Area School District
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