Amanda Fritz

Oversee a team of Pharmacy Technicians tasked with carrying out daily pharmacy operations; perform accuracy and quality checks on all patient prescriptions filled each day; administer vaccines (including COVID-19 and annual influenza, among others) to patients; offer consultation to patients regarding drug facts and interactions, OTC treatments, and general health-related concerns; and cooperate with physicians and other healthcare professionals, as well as other pharmacists, to support overall patient health and well-being.

Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications; effectively resolved insurance rejections and other billing issues; supported clinical services such as immunizations administration, leading to increased accessibility for patients in need; provided medication therapy management to patients using Outcomes; vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.

Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities; ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines; advised patients on medication side effects and contraindications and explained proper administration; communicated regularly with physicians, nurses, insurance companies and managed care organizations; recommended OTC devices or medication options to help mitigate individual symptoms.

Met or exceeded quarterly and yearly business targets for prescriptions filled and vaccinations administered on a consistent basis; secured patient loyalty and retention via superior customer service, personalized patient advisory services, and delivery of high-quality care; served the wider community at the start of each flu season by traveling to local businesses, churches, and other organizations to host flu shot clinics.

Received and accurately processed written prescriptions from customers using medical computer system; answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers; implemented best practices for safe medication storage and disposal, maintaining a compliant and organized pharmacy environment; prioritized tasks and organized workflow to increase efficiency; dispensed and verified patient prescription orders, conducting necessary utilization reviews.