Amanda Grohman
Macungie
Summary
Dynamic and results-driven professional with extensive experience at Giant Food Stores, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction and streamline operations, leveraging strong problem-solving skills and expertise in POS systems. Committed to fostering a collaborative environment and training staff to achieve excellence.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Giant Food Stores
01.2024 - Current
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management processes, maintaining accurate stock levels and product organization.
- Trained new employees on store policies, procedures, and customer service standards.
- Implemented merchandising strategies to enhance product visibility and sales effectiveness.
- Collaborated with team members to resolve customer inquiries and improve service quality.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Lead Checkout Coach
Giant Food Stores
03.2020 - 08.2023
- Trained and mentored new cashiers on checkout procedures and customer service excellence.
- Ensured accurate transaction processing by verifying pricing and promotional offers during checkout.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Monitored cash register operations to prevent discrepancies and ensure compliance with company policies.
- Reduced customer wait times by streamlining the checkout process and effectively managing staff during peak hours.
Starbucks Lead
Giant Food Stores
01.2018 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Service Center Associate
Giant Food Stores
01.2018 - 03.2020
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Established strong relationships with customers, resulting in repeat business and increased loyalty to the service center.
- Demonstrated excellent problem-solving skills, addressing complex customer inquiries with ease and professionalism.
Cashier
Giant Food Stores
12.2015 - 01.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with inquiries, providing exceptional service and support.
- Trained new cashiers on register operations and customer service protocols.
Preschool Teacher
Discovery Preschool
01.2011 - 03.2014
- Designed and implemented age-appropriate lesson plans fostering cognitive and social development.
- Created a nurturing classroom environment promoting engagement and curiosity among children.
- Collaborated with parents to support children's individual learning needs and developmental milestones.
- Mentored junior teachers, sharing best practices for classroom management and curriculum development.
Education
GED -
Emmaus High School
Emmaus PASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Team building and leadership
- Customer service management
- POS systems
- Employee scheduling
- Hiring and training
Timeline
Assistant Store Manager
Giant Food Stores
01.2024 - Current
Lead Checkout Coach
Giant Food Stores
03.2020 - 08.2023
Starbucks Lead
Giant Food Stores
01.2018 - 04.2021
Service Center Associate
Giant Food Stores
01.2018 - 03.2020
Cashier
Giant Food Stores
12.2015 - 01.2018
Preschool Teacher
Discovery Preschool
01.2011 - 03.2014
GED -
Emmaus High School
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