Amanda Harhut

• Manage the Emergency Department in the day to day operation.
• Oversee 85 employees
• Developed and maintained strong relationships with patients, enhancing overall satisfaction.
• Trained new staff on patient coordination processes and system usage for improved efficiency.
• Analyzed patient feedback to identify areas for service improvement and implement changes.
• Led initiatives to enhance operational workflows, resulting in reduced wait times for patients.
• Collaborated with interdisciplinary teams to coordinate comprehensive care strategies for diverse populations.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Deliver excellent patient experiences
• Train new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
• Analyze patient satisfaction surveys to identify areas for improvement and implement changes.
• Ensure compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
• Resolve patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
• Advocate for patients' rights and needs, ensuring their voices were heard in care decisions.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

• Triage patients, start IVs, carry out doctor’s orders, assess patients, comfort patients and their families, give medications, assist in procedures, collect specimens and draw labs, teach patient’s about diagnosis’ and treatment, discharge patients, end of life care, sexual assault exams, transport patients from ER to other units, telemetry monitoring, and much more. Care for trauma patients from arrival to trauma bay until disposition, STEMI patients, stroke patients, psych patients in crisis, and patients of all ages. Mentored new nurses on best practices in patient assessment and emergency response procedures.

• Delivered patient care in diverse clinical settings, adapting to varying protocols and environments.
• Collaborated with multidisciplinary teams to ensure optimal patient outcomes and continuity of care.
• Administered medications and treatments per established guidelines, ensuring safety and compliance standards.
• Educated patients and families on health management strategies, enhancing understanding of treatment plans.
• Mentored new nurses on best practices in patient assessment and emergency response procedures.

Some of the facilities include Lehigh Valley Health Network, Yale New Haven Health, UPMC, and Penn State Hershey