Amanda Hatkevich
Hatboro
Summary
Motivated sales associate skilled at meeting customer needs with expert retail support. Excellent customer support and communication. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Talented sales associate skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Frito-Lay
King of Prussia
2024.02 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to enhance customer service strategies and processes.
- Managed inventory levels to ensure product availability for customer needs.
- Maintained accurate records of customer interactions and transactions in the system.
- Provided feedback to management on recurring issues affecting customer satisfaction.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Performed data entry of customer orders into the company's order management system.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Supported sales team members to drive growth and development.
Production Associate
Goodwill
Warminster
2021.09 - Current
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances
- Operated POS system.
Front End Assistant
Amazon Fresh
Warrington
2021.07 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
Certified Barista
Starbucks
Warrington
2021.03 - 2021.06
- Complemented beverage items with delicious foods such as muffins and bagels
- Minimized drawer errors by accurately documenting orders and processing payments
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
- Served more than [Number] customers per hour during busy periods, maintaining high satisfaction with upbeat and knowledgeable assistance
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs
- Welcomed guests with friendly smiles and positive attitude
- Maintained ideal presentation standards with customers, keeping appearance clean and using professional language
- Assisted guests with selections by offering expert menu knowledge
- Supported team productivity by restocking supplies and completing checklists during slow periods
- Received and processed customer payments
- Cleaned and sanitized work areas, utensils, and equipment
- Steered customers toward specials with suggestions and vibrant descriptions
- Satisfied customers consistently, quickly meeting needs with knowledgeable service
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, or teas.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Educated coworkers and customers about new products.
Sales Associate
Aldi
Warrington
2021.02 - 2021.05
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Helped customers navigate store, complete sales, and process returns
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions
- Created memorable customer experiences by offering personalized sales support
- Satisfied customers through efficient payment processing and delivery coordination
- Highlighted products with creative and engaging merchandise displays
- Answered customers' questions about products, prices, and availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Prepared large cash deposits with zero discrepancies.
Sales Associate
Wawa
Horsham
2020.07 - 2020.10
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions
- Answered customers' questions about products, prices, and availability
- Satisfied customers through efficient payment processing and delivery coordination
- Highlighted products with creative and engaging merchandise displays.
Shift Supervisor
Starbucks
Warminster
2006.11 - 2009.08
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared handcrafted beverages to customers
- Provided excellent customer service
Education
Phlebotomy - Phlebotomy
Bucks County Community College
Newtown, PAHigh school diploma -
Bucks county community college
Newtown, PaCentral high school
Erie, PaSkills
- Strong communication
- Customer service
- Conflict resolution
- Analytical thinking
- Time management
- Social perceptivenessYes
- Cash handling
- Order management
- Sales support
- Team collaboration
- Quality assurance
- Problem solving
- Effective communication
- Attention to detail
- Good communication skills
Timeline
Customer Service Specialist
Frito-Lay
2024.02 - Current
Production Associate
Goodwill
2021.09 - Current
Front End Assistant
Amazon Fresh
2021.07 - Current
Certified Barista
Starbucks
2021.03 - 2021.06
Sales Associate
Aldi
2021.02 - 2021.05
Sales Associate
Wawa
2020.07 - 2020.10
Shift Supervisor
Starbucks
2006.11 - 2009.08
Phlebotomy - Phlebotomy
Bucks County Community College
High school diploma -
Bucks county community college
Central high school