Amanda Hewitt
Philadelphia
Summary
Innovative leader known for developing training strategies, enhancing team performance, and driving strategic growth. Skilled in problem-solving and cross-functional collaboration, ready to elevate organizational success through effective change management.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Training and Sales Manager
University City Housing
Philadelphia
08.2023 - Current
- Oversaw leasing, maintenance and management teams across a 4,000+ unit portfolio to drive performance, retention, and sales benchmarks.
- Developed SOPs for management, leasing, and maintenance.
- Develop sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Implemented change management strategies with company-wide Entrata software rollout.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Oversaw leasing processes, ensuring compliance with regulations and standards.
- Facilitated training sessions for staff on customer service and operational procedures.
- Presented vision and strategy for regional portfolios to bolster innovation and competitive advantage within local markets.
- Worked with Regional Managers and Regional Maintenance Managers to implement policy and procedures, and conduct training audits for specified needs for the region.
- Implemented onboarding and development strategies for leasing, maintenance, and management teams.
Realtor
Everyhome Realtors
Skippack
09.2017 - Current
- Advised clients on market trends and property values in local areas.
- Negotiated purchase agreements and sale contracts for residential properties.
- Conducted thorough property inspections and assessments for listings.
- Maintained client relationships through regular communication and follow-ups.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Maintained current and accurate CRM database of prospective customers.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Conducted home buyer workshops, educating buyers on home purchasing process.
Leasing Manager
University City Housing
Bensalem
11.2017 - 08.2023
- Managed leasing operations for an 800+ unit portfolio meeting and maintaining 100+ occupancy
- Oversaw tenant relations and resolved issues to ensure satisfaction.
- Trained and supervised leasing staff to enhance team performance.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
- Trained staff on compliance, policies and procedures to maximize success.
Education
Bachelor Of Arts (BA) - Business/Accounting
Pennsylvania State University
University Park, PA05-2021
Skills
- Training development
- Team leadership
- Marketing strategy
- Sales coaching
- Business development and planning
- Vendor relationship management
- CRM software
- Strategic thinking
- Problem solving
- Change management
- Cross-functional collaboration
- Market analysis
Certification
PA Licensed Realtor
Timeline
Training and Sales Manager
University City Housing
08.2023 - Current
Leasing Manager
University City Housing
11.2017 - 08.2023
Realtor
Everyhome Realtors
09.2017 - Current
Bachelor Of Arts (BA) - Business/Accounting
Pennsylvania State University