Amanda Jones
Plains
Summary
Dynamic banking professional with extensive experience at Wayne Bank, excelling in cash handling and operational efficiency. Proven track record in training staff and enhancing customer satisfaction through effective problem-solving and attention to detail. Adept at managing branch operations while ensuring compliance with security procedures and promoting bank services.
Overview
4
4
years of professional experience
Work History
Head Teller
Wayne Bank
East Stroudsburg, PA
10.2023 - Current
- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Trained and mentored new tellers on customer service best practices and transaction processing.
- Oversaw cash management, including balancing drawers and preparing deposits for the central bank.
- Resolved customer inquiries and issues efficiently, promoting high levels of satisfaction and loyalty.
- Conducted regular audits to ensure adherence to security protocols and financial regulations.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
Bartender
Olive Garden
Stroudsburg
12.2021 - 06.2024
- Prepared and served beverages in accordance with Olive Garden standards.
- Assisted customers with menu selections, enhancing overall dining experience.
- Maintained cleanliness and organization of the bar area, ensuring compliance with safety regulations.
- Processed transactions efficiently, managing cash register and handling payments accurately.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Associate of Applied Science - Audio/Visual Communications
Luzerne County Community College
Nanticoke, PA05.2018
Skills
- Branch operations
- Organization and planning
- Operational efficiency
- Security procedures
- Cash handling expertise
- Transaction processing accuracy
- Teller support
- Cash drawer balancing
- Banking software proficiency
- Cross-selling techniques
- Wire transfer processing
- ATM servicing
- Customer complaint handling
- Night drop processing
Timeline
Head Teller
Wayne Bank
10.2023 - Current
Bartender
Olive Garden
12.2021 - 06.2024
Associate of Applied Science - Audio/Visual Communications
Luzerne County Community College