Amanda Juchem
Hershey,PA
Summary
Dynamic and detail-oriented professional with over four years of experience in customer-facing roles, including 1.5 years as a receptionist at Fever Salon and three years as a server at Palermo's Pizzeria. Currently enhancing skills in the hospitality industry as a server at Funck's Restaurant while gaining valuable experience as an intern at Pelle Sana Facial Spa for the 2024/2025 school year. Proven ability to deliver exceptional service and maintain a welcoming atmosphere, contributing to customer satisfaction and retention. Eager to leverage diverse experiences in a challenging role that values strong interpersonal skills and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Esthetician Intern
Pelle Sana Facial Spa
08.2024 - 06.2025
- Folding Laundry: sheets, towels, and headbands for estheticians to use on clients.
- Dishes: cleaning facial bowls, drinking glasses for tea for clients, as well as other utensils used in services
- Making tea to offer to clients for them to enjoy before during and after the service
- Finances: Checking out clients and handling cash and credit card payments
Server
Palermo's Pizzeria
06.2023 - 06.2025
- Take orders over the phone and in person for customers
- Deliver food to customers
- Check customers out including cash and credit card payments
- Basic cleaning tasks such as; dishes, sweeping, cleaning counters, and bathroom cleaning
- Basic food preparation: filling salad dressings, condiments, and cold and dry stock backpacks
Front Desk Receptionist
Fever Hair Salon
06.2021 - 11.2022
- Answering calls to help assist clients with questions and booking needs
- Basic laundry including folding towels and capes for stylists to use
- Basic cleaning tasks: sweeping, wiping down shampoo bowls, and cleaning color bowls and brushes
- Checking out clients while handling cash and credit card payments
Server
Funcks Restaurant
07.2025 - Current
- Provided exceptional customer service, enhancing dining experience for guests.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to accommodate special dietary requests accurately.
- Trained new servers on menu offerings and service protocols effectively.
- Handled cash transactions and processed payments with accuracy and efficiency.
- Upsold menu items, increasing average check size through persuasive communication.
- Maintained cleanliness and organization of dining area to meet health standards.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High school diploma -
Hershey High School
Hershey, PA06.2025
Skills
- Respect
- Compassionate
- Gentle
- Menu memorization
- Food running
- Service prioritization
- Team collaboration
- Relationship management
- Organization
- Communication
- Problem Solving
- Customer Service
- Efficient
- Superior attention to detail
- Retail sales
- Customer service
Timeline
Server
Funcks Restaurant
07.2025 - Current
Esthetician Intern
Pelle Sana Facial Spa
08.2024 - 06.2025
Server
Palermo's Pizzeria
06.2023 - 06.2025
Front Desk Receptionist
Fever Hair Salon
06.2021 - 11.2022
High school diploma -
Hershey High School