AMANDA KEEFER
Verona
Summary
Experienced Director seeking career opportunity in a growing, reputable corporation. Professional experience with business operations, staffing, sales, problem solving, patient and client interactions, auditing, inventory accuracy and resolution, and data entry.
Overview
15
15
years of professional experience
Work History
Director of Operations
Elite Dental Partners
06.2024 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
REGIONAL MANAGER
Elite Dental Partners
01.2024 - 06.2024
- Managing, mentoring and training staff
- Managing P&L
- Overseeing 5 practices
- Instilling ethical and moral work environment
- Managing budget
- HR complaints
- Staffing practices with strong employees
- Accountability for reports and reporting daily, monthly, quarterly and yearly finances
- Maintaining the health of the practice
SENIOR ANALYST
AETNA DENTAL
03.2022 - 01.2023
- Compliance of all network contracts
- Negotiations all current fees/contracts
- Compliance with any and all credentialing of new and old providers
- Meeting any and all territory regulations and metrics
PROGRAM DIRECTOR/ DENTAL ASSISTING INSTRUCTOR
SANFORD BROWN INSTITUTE/PCI
03.2010 - 06.2018
- Data Entry
- Billing
- Accounts Payable/Receivable
- Problem Solving
- Challenge Resolution
- HIPAA/FERPA Compliance
- Dental Product Sales and Demonstrations
- Created new business prospects
- Met and exceeded all strategic goals
- Handles all conflict resolution
- Detail oriented with legal documents and contractual forms
- Recruiting
- All accrediting documents on state and federal level
REGIONAL MANAGER
Three Rivers Dental Group
03.2020 - 03.2022
- Excellent communication and decision-making skills
- Strong organization skills
- Fair and reliable leadership skills
- Strong skills developing compliant procedures
- Compliance of all office and employee licenses
- Accounts receivable and payable
- Payroll, Budget and Inventory control
- Conflict resolution
- Management of employee Onboarding processes
- Background/clearance checks
FIELD TECHNICAL ADVISOR
CROWN WORLD DENTAL LAB
01.2017 - 04.2020
- Successfully Contracted Dental Offices (40+ a day)
- Account Management
- Negotiation of contracts
- Data Entry
- Billing
- Problem Solving
- Challenge Resolution
- HIPAA Compliance
- Dental Product Sales and Demonstrations
- Developed weekly Office Retention Practices
- Created new business prospects
- Met and exceeded all strategic goals
- Handles all conflict resolution
- Detail oriented with legal documents and contractual forms
Education
BACHELORS DEGREE - HEALTH CARE MANAGEMENT
SOUTHERN NEW HAMPSHIRE
RemoteBACHELORS DEGREE - HUMAN RESOURCES
PA
DIPLOMA PROGRAM - DENTAL ASSISTING
WESTERN SCHOOL OF HEALTH AND BUSINESS CAREERS
Skills
- Detail oriented
- Excellent customer service
- Business operations / sales
- Supervising and delegation
- Exceptional communication skills
- Problem solving
- Organized
Timeline
Director of Operations
Elite Dental Partners
06.2024 - Current
REGIONAL MANAGER
Elite Dental Partners
01.2024 - 06.2024
SENIOR ANALYST
AETNA DENTAL
03.2022 - 01.2023
REGIONAL MANAGER
Three Rivers Dental Group
03.2020 - 03.2022
FIELD TECHNICAL ADVISOR
CROWN WORLD DENTAL LAB
01.2017 - 04.2020
PROGRAM DIRECTOR/ DENTAL ASSISTING INSTRUCTOR
SANFORD BROWN INSTITUTE/PCI
03.2010 - 06.2018
BACHELORS DEGREE - HUMAN RESOURCES
PA
DIPLOMA PROGRAM - DENTAL ASSISTING
WESTERN SCHOOL OF HEALTH AND BUSINESS CAREERS
BACHELORS DEGREE - HEALTH CARE MANAGEMENT
SOUTHERN NEW HAMPSHIRE
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