Amanda Knight
Pittsburgh
Summary
Experienced and results-driven Regional Patient Case Manager with proven success in coordinating and overseeing patient care across multiple regions. Adept at developing and implementing comprehensive care plans, collaborating with healthcare teams, and ensuring optimal patient outcomes. Seeking a dynamic role as a Regional Patient Case Manager to leverage my expertise in healthcare management, strategic planning, and patient advocacy to drive excellence in care delivery throughout the TriState, Pennsylvania, and the West Coast.
Overview
25
25
years of professional experience
Work History
Regional Patient Case Manager
RareMed Solutions
05.2022 - 01.2025
- Provide support, education and status updates to regionally aligned field teams, LTC facility staff, patients and caregivers to ensure efficient referral processing, triaging, and shipment set ups
- Serve as the point of contact for regionally aligned field team related to cases identified as LTC to initiate and support therapy to residents of long-term care facilities
- Interact and coordinate with internal program operations; including reimbursement, and program management to ensure provider and patient needs are met in addition to attending any regularly scheduled calls
Legal Secretary
Allegheny County Public Defender
01.2019 - 01.2021
- Managed daily operations of department records, highly sensitive and confidential information, court documents, transcripts, investigative reports, and discovery
- Communicated with clients, opposing counsel, courts, and other parties to schedule hearings, depositions, and meetings
- Conducted legal research using online databases and resources to gather information for cases and projects
911 Telecommunications Officer II
Allegheny County
01.2018 - 01.2019
- Maintained clear and concise communication with emergency personnel in the field via radio systems, relaying information, updates, and instructions
- Coordinated the deployment of multiple agencies and resources in response to large-scale emergencies or incidents, ensuring effective communication and collaboration among various parties
- Followed established emergency protocols, procedures, and guidelines to ensure consistent and appropriate responses to various types of emergencies
Customer Service Representative
Guardian Protection
01.2013 - 01.2014
- Interacted with customers in a courteous, professional, and friendly manner, addressing their questions, concerns, and requests through various communication channels
- Developed a strong understanding of the company's products, services, and policies to effectively assist customers and provide accurate information
- Analyzed complex situations, troubleshoot problems, and employ critical thinking to offer creative solutions that resolve customer issues
Customer Service Staff Clerk
Verizon
01.2000 - 01.2010
- Interacted with customers in a courteous, professional, and friendly manner, addressing their questions, concerns, and requests through various communication channels
- Developed a strong understanding of the company's products, services, and policies to effectively assist customers and provide accurate information
- Analyzed complex situations, troubleshoot problems, and employ critical thinking to offer creative solutions that resolve customer issues
Education
Bachelor of Science - Criminal Justice
Point Park University
08-2027
Associate's Degree - Paralegal Studies
Duff's Business Institute
Pittsburgh, PA01.1997
Skills
- Quality Assurance
- Data Entry
- Problem Solving
- Analysis
- Contract Negotiation
- Customer Service
- Communication
- Attention to Detail
- Time Management
- Product Knowledge
- Adaptability
- Research
Timeline
Regional Patient Case Manager
RareMed Solutions
05.2022 - 01.2025
Legal Secretary
Allegheny County Public Defender
01.2019 - 01.2021
911 Telecommunications Officer II
Allegheny County
01.2018 - 01.2019
Customer Service Representative
Guardian Protection
01.2013 - 01.2014
Customer Service Staff Clerk
Verizon
01.2000 - 01.2010
Bachelor of Science - Criminal Justice
Point Park University
Associate's Degree - Paralegal Studies
Duff's Business Institute
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