Amanda McCowien
Erie
Summary
Dedicated Surgical Scheduler with over 10 years of experience optimizing surgical schedules and ensuring compliance with regulatory standards. Skilled in patient communications, data entry, and training staff to improve operational efficiency.
Overview
10
10
years of professional experience
Work History
Surgical Scheduler
RHMS Lakeview Urology
Erie, PA
10.2015 - Current
- Coordinated surgical schedules for multiple physicians, optimizing patient flow and resource allocation.
- Managed patient communications regarding appointment confirmations and pre-operative instructions.
- Collaborated with clinical teams to ensure accurate documentation and compliance with scheduling protocols.
- Streamlined the scheduling process by implementing new software tools, enhancing operational efficiency.
- Trained new staff on scheduling systems and office procedures, fostering a productive work environment.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Ensured compliance with regulatory requirements through diligent adherence to established protocols when booking surgeries.
- .Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
- Reached out to patients to confirm arrival times and convey procedures.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
Medical Assistant
Temp Agency
Erie, PA
08.2015 - 10.2015
- Administered patient medications and monitored responses to ensure safety and efficacy.
- Assisted healthcare providers with examinations, procedures, and patient care coordination.
- Managed electronic health records to maintain accuracy and confidentiality of patient information.
- Educated patients on treatment plans, medications, and preventive health measures for improved outcomes.
- Coordinated scheduling of appointments, ensuring efficient use of resources and reduced wait times.
- Trained new staff on clinical protocols, enhancing team performance and adherence to standards.
- Conducted routine lab tests and prepared specimens for analysis to support diagnostic processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Implemented process improvements that streamlined workflows, increasing overall clinic efficiency.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Taught patients about medications, procedures, and care plan instructions.
Education
Diploma - Medical Assistant
Bradford School
Pittsburgh, PA05-2013
High School Diploma -
East High School
Erie06-2009
Skills
- Front office operations
- HIPAA compliance
- Patient coordination
- Insurance authorizations and verification
- Data entry proficiency
- Patient relations
- Software navigation
- Calendar management
- File coordination
- Telephone management
- Intake forms
- Scheduling expertise
- Following up with patients
- Obtaining authorizations
- Educating patients
- Verifying insurance
- Updating charts
- EMR updating
- Pre-authorization management
Timeline
Surgical Scheduler
RHMS Lakeview Urology
10.2015 - Current
Medical Assistant
Temp Agency
08.2015 - 10.2015
Diploma - Medical Assistant
Bradford School
High School Diploma -
East High School