Amanda Mullinix
New Oxford
Summary
With a robust background at UPMC Express Care, I excel in patient care and vital signs monitoring, showcasing a blend of hard and soft skills. My achievements include enhancing patient satisfaction and mentoring new staff, underpinned by a commitment to HIPAA compliance and medical terminology proficiency.
Overview
21
21
years of professional experience
Work History
Senior Urgent Care Technician
UPMC Express Care
05.2022 - Current
- Maintained a clean and organized work environment, contributing to overall safety and hygiene standards.
- Monitored vital signs and reported any abnormalities to nursing staff, promoting prompt medical intervention when necessary.
- Performed blood draws and other diagnostic tests accurately, facilitating swift analysis and treatment decisions.
- Responded rapidly during emergency situations, effectively following established protocols in collaboration with the healthcare team.
- Improved patient satisfaction by addressing concerns and answering questions in a timely manner.
- performed medical records management, including filing, organizing, and scanning documents
- schedule appointments, register patients, and set up referral appointments to specialty offices
- Enhanced patient comfort by providing attentive and compassionate care.
- Administered medications as directed by nursing staff, adhering to strict protocols for dosages and timing.
- conducting audio grams, drug screens, and breath alcohol testing
- Sanitize, restock and organize exam rooms and medical equipment
- Documenting vital signs and health history for patients in the clinic
- directed patients to exam rooms, and prepared their charts for the provider
- communicate clearly and effectively with patients to verify information, determine purpose of visit and record medical history
Team Leader
UPMC Express Care
02.2024 - 12.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- staff scheduling
- registered staff for appropriate and required trainings
Nursing Assistant
Wellspan Gettysburg Hospital
09.2015 - 09.2022
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- support ambulation and physical therapy needs by assisting with physical therapist
- assist with feeding, monitoring intake to help achieve nutritional objectives
- answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Mental Health Worker
Hoffman Homes
10.2009 - 10.2015
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed goal-oriented psychoeducational activity groups to improve clients level of functioning
- Precept and mentor new staff
- Encouraged clients to discuss experiences in group and individual settings
Dialysis Patient Care Technician
Wellspan Dialysis Center
09.2008 - 09.2009
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Performed routine quality control and safety checks on all equipment.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Warmly greet patients and visitors making them feel welcome
- Initiated and terminated dialysis treatments
- Collected lab specimens
Medication Technician/Certified Nursing Assistant
ARC of Carrol County
09.2003 - 09.2008
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Assisted patients with their ADL's
- Provide patients with therapeutic group activities
- Transport patients to and from appointments
- Cooked nutritional meals while being mindful of dietary restrictions
- Assisted with feeding
- Administer medications and perform basic patient assessment
Education
Bachelor of Science - Human Services/ Drug And Alcohol Addiction Counsel
Southern New Hampshire University
Manchester, NH05-2025
Skills
- Patient care
- Basic life support
- Vital signs monitoring
- HIPAA compliance
- Medical Terminology
- Electronic Health record recording
- HIPPA compliance
- first aid/CPR- BLS
- blood sugar monitoring
- conducting EKG
- performing ear lavage
- wound care
- drug screen/breath alcohol testing
- pulmonary function test phlebotomy
- staff scheduling
- training/mentoring new staff
Timeline
Team Leader
UPMC Express Care
02.2024 - 12.2024
Senior Urgent Care Technician
UPMC Express Care
05.2022 - Current
Nursing Assistant
Wellspan Gettysburg Hospital
09.2015 - 09.2022
Mental Health Worker
Hoffman Homes
10.2009 - 10.2015
Dialysis Patient Care Technician
Wellspan Dialysis Center
09.2008 - 09.2009
Medication Technician/Certified Nursing Assistant
ARC of Carrol County
09.2003 - 09.2008
Bachelor of Science - Human Services/ Drug And Alcohol Addiction Counsel
Southern New Hampshire University
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