Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Amanda Ortolano

Pottstown

Summary

Organized professional recognized for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring a smooth operational flow. Excels in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Associate

ALDI
Pottstown
08.2022 - 05.2024
  • Skilled at cash handling and accounting.
  • Complied with Aldis' established policies and procedures.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Assisted customers with product selection, pricing, and availability.
  • Stocked shelves and verified inventory codes.
  • Unloaded freight, and managed product receiving.

Behavioral Health Technician (BHT)

The Mentor Network
Wyomissing
09.2021 - 09.2022
  • As a BHT I worked with kids to provide them support and worked actively to implement the goals provided on a treatment plan provided by BC

Customer Service Manager (CSM)

Redner's Warehouse
Reading
08.2020 - 07.2021
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Collaborated with senior management team members in designing strategies that would improve the overall quality of services offered by the organization.
  • Ensured prompt resolution of customers' inquiries via phone, email, or chat support channels.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Ensured prompt resolution of customers' inquiries via phone, email, or chat support channels.

Caregiver

A Part Of Our Family Homecare Agency
Reading
03.2020 - 07.2020
  • Improved patient outlook and daily living through compassionate care.
  • Monitored the health and well-being of clients, and reported significant health changes.
  • Observed patients for changes in physical, emotional, mental, or behavioral conditions, and injuries.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments, and run errands.
  • Provided emotional support to clients during difficult times.

Education

Associate of Applied Science - Psychology

Montgomery County Community College
Blue Bell, PA
12-2025

Skills

  • Management
  • Customer Service
  • Caregiving
  • Organizational skills development
  • Active listening techniques
  • Behavioral Health
  • Case Management
  • Reception oversight
  • Microsoft Office Suite
  • Phone call answering

Certification

First Aid Certification

Affiliations

  • Weight lifting
  • Writing books
  • Volunteering
  • Painting
  • Pursuing degree

Timeline

Store Associate

ALDI
08.2022 - 05.2024

Behavioral Health Technician (BHT)

The Mentor Network
09.2021 - 09.2022

Customer Service Manager (CSM)

Redner's Warehouse
08.2020 - 07.2021

Caregiver

A Part Of Our Family Homecare Agency
03.2020 - 07.2020

Associate of Applied Science - Psychology

Montgomery County Community College

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Amanda Ortolano