Amanda Powell
Philadelphia
Overview
11
11
years of professional experience
Work History
Remote Certified Pharmacy Technician
Walgreens
Remote
10.2019 - 06.2022
- Processed electronic prescriptions to ensure timely, accurate medication fulfillment
- Resolved insurance rejections and refill issues, ensuring uninterrupted access to medications
- Verified patient and prescription information to uphold safety and accuracy
- Managed prior authorizations and documented follow-up within pharmacy systems
Maintained patient records and workflow queues in HIPAA-compliant systems
Collaborated with pharmacists and providers to resolve prescription issues promptly
HR Administrator
Quality Pet Grooming
Durham
06.2016 - 06.2019
- Managed HR documentation, including offer letters, employee contracts, and policies, to ensure compliance and support organizational needs
- Updated HR databases to maintain accurate employee and benefits records
- Coordinated onboarding and new hire paperwork, facilitating smooth integration of new employees through effective file management
- Resolved employee concerns, ensuring adherence to company procedures and fostering a positive workplace environment
- Supported benefits enrollment by answering questions and assisting employees
- Conducted candidate sourcing, screening, and interview coordination
- Other Positions Held: HR Coordinator, Full Cycle Recruiter
Claims Auditor
Blue Cross Blue Shield of NC
Durham
10.2011 - 04.2016
- Led claims audit activities to identify payment errors and billing issues
- Reviewed claims, medical records, and provider documentation to ensure accuracy and compliance with regulations
- Interpreted regulations and audit findings to support compliant claims processing
- Validated audit benchmarks and strategies to improve effectiveness of team review methods
- Developed audit standards, guidelines, and procedures that enhanced compliance and accuracy in claims processing
- Other Positions Held: Claims Processor, Claims Processor Supervisor
Education
Associate of Arts - Liberal Arts
Hillsborough Community College
Tampa05-2011
Certificate - Finance And Accounting
Community College of the Air Force
Montgomery, AL09-2003
Skills
- Skills
Quickbase, iCIMS, Ultipro, Kenexa
SuccessFactors, Avature, Taleo, Workday
Citrix, GlobalConnect (VPN)
HireVue, Zoom, Cisco Webex
E-Verify, HireRight, DocuSign
MS Office Suite, SharePoint, Google Docs, OneDrive, Excel
PeopleSoft, PeopleNet, Bullhorn, ADP
- Pharmacy systems, prior authorizations, prescription processing
HIPAA compliance, records management, insurance verification
Customer service, data entry, workflow management
Military Service
United States Air Force
April 2003 - July 2008
Finance and Accounting
Timeline
Remote Certified Pharmacy Technician
Walgreens
10.2019 - 06.2022
HR Administrator
Quality Pet Grooming
06.2016 - 06.2019
Claims Auditor
Blue Cross Blue Shield of NC
10.2011 - 04.2016
Associate of Arts - Liberal Arts
Hillsborough Community College
Certificate - Finance And Accounting
Community College of the Air Force