Summary
Work History
Education
Skills
Timeline
Generic

Amanda Richardson

Chambersburg

Summary

Dynamic professional with extensive experience in retail operations at Super Shoes, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and reducing discrepancies through effective problem-solving and staff training. Skilled in money handling and conflict resolution, fostering a positive work environment that drives performance.

Work History

Assistant Manager

Super Shoes
2008 - 2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Customer Service Representative

Citi Corp Credit Services Inc USA
2006 - 2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Quality Control Inspector

Merkle Response Services
2004 - 2006
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Data Entry

Direct Mail Processors
2003 - 2004
  • Reduced invoice errors with thorough data entry and verification procedures.
  • Enhanced department efficiency, automating routine tasks and eliminating manual data entry.
  • Streamlined invoice processing by implementing efficient data entry and verification procedures.
  • Reduced errors in remittance processing through meticulous data entry and attention to detail.

Education

General Studies

North Hagerstown High School
Hagerstown, MD
06-2005

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Staff training and development
  • Staff supervision
  • Problem-solving
  • Goal setting
  • Task delegation
  • Staff management
  • Conflict resolution
  • Retail operations
  • Sales reporting
  • Employee performance evaluations
  • Project management abilities
  • Employee supervision

Timeline

Assistant Manager

Super Shoes
2008 - 2010

Customer Service Representative

Citi Corp Credit Services Inc USA
2006 - 2008

Quality Control Inspector

Merkle Response Services
2004 - 2006

Data Entry

Direct Mail Processors
2003 - 2004

General Studies

North Hagerstown High School
Amanda Richardson