Amanda Sendzik
Philadelphia
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
Self
Wynnewood
09.2023 - Current
- Developed service packages for customers seeking a variety of treatments.
- Organized and scheduled appointments for clients using software systems.
- Provided exceptional customer service to ensure repeat business.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Monitored competition in order to stay ahead of industry trends.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
Senior Stylist
OU Salon
Philadelphia
02.2023 - 08.2023
- Maintained accurate records of client information and services provided.
- Analyzed customer feedback to identify areas needing improvement in the salon's services.
- Communicated effectively with other salon staff members to ensure customer satisfaction.
- Supervised junior stylists during their shift to guarantee excellent customer service is delivered.
- Performed consultations with clients to determine the best style options for them.
- Attended trade shows and events to learn about new products, tools, and techniques.
Senior Stylist
Follicles Salon
Philadelphia
04.2016 - 01.2023
- Planned daily schedules efficiently to maximize productivity while meeting customer demands.
- Promoted additional services available within the salon such as waxing or makeup application.
- Managed appointment bookings including scheduling appointments with clients.
- Created positive relationships with clients through excellent customer service skills.
Education
Associate of Arts - Liberal Arts
Community College of Philadelphia
Philadelphia, PA05-2021
Cosmetology License - Cosmetology
Gordon Philips Beauty Academy
Upper Darby, PA04-1997
Skills
- Service package development
- Appointment scheduling
- Customer relationship management
- Financial analysis
- Trend analysis
- Client retention strategies
- Problem solving
- Effective communication
Certification
- PA state Cosmetology and Salon Owner licenses.
References
References available upon request.
Timeline
Owner
Self
09.2023 - Current
Senior Stylist
OU Salon
02.2023 - 08.2023
Senior Stylist
Follicles Salon
04.2016 - 01.2023
Associate of Arts - Liberal Arts
Community College of Philadelphia
Cosmetology License - Cosmetology
Gordon Philips Beauty Academy
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