Amanda Senkoruk
Swiftwater
Summary
Hardworking and reliable with professional attitude, focused on guest satisfaction and company growth. Great people and problem solving skills developed over a twenty year career in customer service and sales. Highly organized, proactive and punctual with team-oriented mentality. Motivated to work in a fast-paced and challenging environment both independently and as a team player.
Overview
19
19
years of professional experience
Work History
Manager
Red Lobster
Bartonsvillle
07.2021 - Current
- I have been offered multiple GM positions that I have had to unfortunately turn down due to the travel distances. I have also trained personally with directors to build my potential as a General Manager.
- Completed AOR(Area of Responsibility) Certifications for Sales, Service and Culinary.
- Served as Culinary manager for multiple years, completing weekly truck ordering, monthly AVT and hiring for this area. As well as maintaining cleanliness
- Served as Bar/Host manager, completed weekly liquor and beer orders, monthly AVT and staffing for this area.
- Served as Service manager where I completed server audits and was responsible for staffing and training.
- Purchased adequate quantities of food, beverages, equipment and supplies in all areas.
- Prepared for and executed new menu implementations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained and supervised staff.
- Managed business plans to promote profitable food and beverage sales
Server/ Service Professional (Shift Lead)
Red Lobster
Bartonsville
08.2016 - 07.2021
- As a professional I work alongside managers, running the front of house by assisting hosts with seating, table bussing, and greeting guests. As well as addressing guest issues both in house and over the phone. Helping to expedite food from the window quickly and correctly, and working to resolve any employee issues that arose.
- As a trainer, I worked through bookwork and training materials with new employees, guiding them through company standards and procedures. Teaching menu items, service techniques and food safety. Encouraging team work in a fun and productive workspace.
- Operating POS terminals to input orders, split bills and calculate totals.
- Describing menu options to guests, offering suggestions and taking orders for food and beverages.
- Greeting guests quickly and efficiently.
- Maintaining knowledge of menu items and ingredients to assist guests with menu selections.
- Working as a team to ensure fast and accurate food delivery and maintain a clean, safe and positive work environment.
Server/ Certified Trainer
Buffalo Wild Wings
York
05.2015 - 08.2016
- Host, Server, Certified Trainer
- Educated new waiters on the menu, memorization strategies and how to convey information.
- Fast paced environment that was great for gaining greater skills and knowledge.
- Sat guests, took and prepared take-out orders, coordinated televisions for sporting events.
- Operated POS terminals to input orders.
- Upsold items and informed guests of daily specials and promotions.
- Instructed new staff members on food handling procedures.
- Restocked condiments, napkins, ice and glasses to stay well-supplied for the shift.
- Offered position as shift lead/management, had to decline because I was going to be moving at that time.
Warehouse Associate
Arm and Hammer
York
09.2014 - 05.2015
- Contributed to team-based environment to maintain productivity.
- Aligned components to complete accurate assembly work.
- Maintained work area safety.
Customer Service Associate/Stock Associate
A.C. Moore Arts and Crafts
Stroudsburg
08.2012 - 05.2013
- Worked closely with team members to fulfill daily tasks quickly and efficiently in a fun environment.
- Assisted guests with their purchases, locating items and signing up for rewards programs.
- Received incoming product and set up displays.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Assisted customers in finding product, as well as answering any questions regarding the use of products.
- Engaged positively with customers, providing professional and polite support for sales and service needs.
- Processed Payments and maintained accurate drawers.
- Monitored sales floor to identify customers in need of assistance and merchandise needing to be replenished.
Retail Sales Associate
JCPenney
Stroudsburg
02.2009 - 10.2011
- Restocked shelves and racks with latest merchandise and changed signage to promote special items.
- Welcomed customers, offered to help locate items and suggested merchandise.
- Maintained friendly, outgoing personality to promote positive work environment.
- Processed payments and maintained accurate drawers.
- Trained in all departments to assist and relieve fellow employees for breaks.
- Engaged with customers, located merchandise and explained promotions to deliver enjoyable shopping experiences.
Sales Associate
Shawnee General Store
Shawnee On The Delaware
04.2007 - 08.2008
- Maintained well-stocked and organized sales floor, especially during busy tourist seasons.
- Worked in deli with food preparation, taking orders, answering phones and cooking on the grill.
- Personally priced new merchandise and created displays.
- Maintained clean, orderly and well-stocked register area.
- Engaged with guests to fulfill needs and create a personal connection.
- Processed customer purchases and maintained a balanced drawer.
- Trained new team members on techniques and procedures.
Education
Associate of Arts - Music Education
West Chester University
West Chester, PAHigh School Diploma -
East Stroudsburg High School South
East Stroudsburg, PAJun.2007
Skills
- Team Oriented
- Critical thinker/ problem solver
- Reliable and trustworthy
- Hardworking
- Organized
- High-volume dining
- People Skills
- Safe food handling
- Effective customer upselling
- Menu memorization/ knowledge
- POS system operations
- New employee mentoring
- Money handling
- Staff Development
- Hiring and Training
Timeline
Manager
Red Lobster
07.2021 - Current
Server/ Service Professional (Shift Lead)
Red Lobster
08.2016 - 07.2021
Server/ Certified Trainer
Buffalo Wild Wings
05.2015 - 08.2016
Warehouse Associate
Arm and Hammer
09.2014 - 05.2015
Customer Service Associate/Stock Associate
A.C. Moore Arts and Crafts
08.2012 - 05.2013
Retail Sales Associate
JCPenney
02.2009 - 10.2011
Sales Associate
Shawnee General Store
04.2007 - 08.2008
Associate of Arts - Music Education
West Chester University
High School Diploma -
East Stroudsburg High School South