Amanda Sloane
Harrisburg
Summary
Passionate about people, education, and the gift of community, I thrive on uplifting and empowering individuals to recognize and achieve their goals and purpose in support of personal and community growth. Committed to continuous professional development and advancing equity through holistic care and strategic collaboration.
Overview
30
30
years of professional experience
Work History
Senior Solution Specialist/Consultant
Deloitte Consulting, LLC
Mechanicsburg
01.2015 - 06.2025
- Directed daily operations, workload management, and developmental initiatives for team members—all vital to the consistent delivery of large-scale, public-facing software applications aimed at ensuring citizens have access to public, state, and federally funded services that improve not only individual circumstances, but also local community conditions.
- Served as client-facing liaison, with vast subject matter expertise, to gather and document software application requirements, address reported incidents, monitor backend performance, and suggest proactive system enhancements/cost savings.
- Managed collaboration among internal and external project stakeholders to achieve timely completion of all activities necessary for quarterly implementations of application fixes and enhancements.
Administrative Assistant
American Education Services/PHEAA
Harrisburg
04.1995 - 01.2015
- Managed team workload, conducted quality assurance of completed work, and upheld process documentation.
- Facilitated team member development, provided performance guidance, and delivered constructive feedback to enhance overall team productivity.
- Experienced in: PA State Grants, Loan Servicing (repayment, deferment/forbearance), School Enrollment processing/updates, credit reporting, website and IVR testing.
- Gained immeasurable understanding of the student loan industry as a whole, including the importance and roles of various partner stakeholders (e.g. US DoE, loan servicers, guarantors, clearinghouses, and higher education institution staff - registrar, ombudsman, and financial aid).
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ03-2015
Some College (No Degree) - Accounting
York College of PA
York, PASkills
- Individual/Team Development (skillsets, empowerment, lifelong learning & growth)
- Mentoring & Coaching
- Relationship Building & Stakeholder Engagement
- Conflict Resolution
- Facilitation & Presentation Skills (virtual and in-person)
- Data Collection & Reporting
- Process Improvement
- Verbal & Written Communication
- Microsoft Office Suite (Excel, Word, PowerPoint)
Timeline
Senior Solution Specialist/Consultant
Deloitte Consulting, LLC
01.2015 - 06.2025
Administrative Assistant
American Education Services/PHEAA
04.1995 - 01.2015
Bachelor of Science - Information Technology
University of Phoenix
Some College (No Degree) - Accounting
York College of PA