Amanda Speer
Lower Burrell
Summary
Accomplished Healthcare Staffing & Field Manager with nearly two decades of comprehensive experience in staffing, onboarding, and patient services within the healthcare industry. Adept at streamlining processes, ensuring regulatory compliance, and fostering a high-performance team culture. Recognized for exceeding performance targets, driving operational excellence, and contributing to significant quality improvements during critical audits. Seeking to bring expertise in team leadership and process optimization to a dynamic, forward-thinking organization.
Experienced with field operations and team leadership. Utilizes problem-solving skills to address complex issues and improve service quality. Track record of fostering team collaboration and achieving high client satisfaction.
Overview
20
20
years of professional experience
Work History
Field Support Manager III
Amergis Healthcare Staffing
01.2017 - Current
- Team Leadership & Onboarding Oversight: Lead and mentor an onboarding team while managing the entire onboarding process, ensuring all candidates meet contractual and state regulatory requirements
- Process & Compliance Management: Demonstrate in-depth knowledge of company policies and procedures; review candidate documentation and maintain compliance with critical state laws
- Recruitment & Talent Development: Conduct comprehensive interviews for new team members and design tailored training programs to develop and coach a team of 9 professionals
- Cross-Functional Collaboration: Actively partner with Regional Facility Managers (RFM’s), Regional Vice Presidents (RVP), District Business Officers (DBO’s), and headquarters partners to drive cohesive organizational strategies
- Quality Assurance & Audit Participation: Played a key role in the preparation for and active participation in the Joint Commission Audit (2022), ensuring top-tier operational standards
Field Support Specialist
Maxim Healthcare Staffing Services, Inc.
01.2013 - 01.2017
- Efficient Onboarding Operations: Ensured meticulous processing of onboarding files, including comprehensive employment and education verifications
- Screening & Background Checks: Coordinated timely submission of background checks and managed medical screenings to uphold high standards in candidate selection
- Payroll & Administrative Expertise: Processed payroll data accurately, managed hold statuses, and provided essential administrative support to maintain seamless daily operations
Patient Services Coordinator
Greater Pittsburgh Orthopedic Associates
01.2005 - 10.2013
- Front Office Excellence: Manage multi-line phone systems, register new patients, and schedule follow-up appointments with precision and care
- Insurance & Billing Management: Verify patient insurance and eligibility; process daily billing charges, collect co-payments, and maintain accurate deposit records—all while ensuring patient documentation is current and compliant
- Administrative Support: Facilitate office operations through efficient chart preparation, filing, labeling, and overall administrative organization
Education
Associates in Specialized Business - Paralegal Studies
Western School of Health And Business Careers
Monroeville, PA01-2005
Skills
- Leadership & Team Development
- Onboarding & Compliance Management
- Process Improvement & Operational Strategy
- Cross-Functional Collaboration
- Quality Assurance & Audit Preparation
- Patient Services & Administrative Efficiency
- In-depth understanding of healthcare staffing regulations and best practices
- Field operations
- Teamwork and collaboration
- Problem-solving
- Office administration
- Training and mentoring
- Team development
Additional Information
Proficient in MS Office Suite, HRIS systems, and industry-specific payroll and scheduling software., In-depth understanding of healthcare staffing regulations and best practices.
Achievements And Honors
- Center of Excellence Committee Member, 01/01/21 - 12/31/22, Recognized for outstanding contributions and strategic input toward operational excellence.
- Maxim Healthcare Staffing Contest Winner, 2021, 2022, 2023, Awarded Top Performer for three consecutive years for exceptional dedication and performance in staffing excellence.
Timeline
Field Support Manager III
Amergis Healthcare Staffing
01.2017 - Current
Field Support Specialist
Maxim Healthcare Staffing Services, Inc.
01.2013 - 01.2017
Patient Services Coordinator
Greater Pittsburgh Orthopedic Associates
01.2005 - 10.2013
Associates in Specialized Business - Paralegal Studies
Western School of Health And Business Careers
Similar Profiles
Jazmine BlasJazmine Blas
Business Development Manager at Amergis Healthcare Staffing (formerly Maxim Healthcare Staffing)Business Development Manager at Amergis Healthcare Staffing (formerly Maxim Healthcare Staffing)
Cierra MingoCierra Mingo
Agency Nurse at Amergis Healthcare Staffing formerly Maxim HealthcareAgency Nurse at Amergis Healthcare Staffing formerly Maxim Healthcare
Benjamin RotenbergBenjamin Rotenberg
School Health Aide at Maxim Healthcare (Amergis Healthcare Staffing)School Health Aide at Maxim Healthcare (Amergis Healthcare Staffing)