Amanda Young
Gillett
Summary
Experienced Accounts Receivable Specialist with a strong background in financial services, debt and account collections, and customer service. Possessing extensive knowledge and analytical skills, able to effectively solve problems and excel in the areas of credit and collections. Proficient in various accounting software systems such as QuickBooks, NetSuit, Great Plains, and Sales Force. Skilled in negotiation, communication, and providing exceptional customer service while managing high balance accounts.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Specialist
Orthotic Holdings Inc (OHI)
06.2022 - 02.2025
- Managed a portfolio of 2300+ client accounts worth $250,000 in annual revenue
- Implemented collection strategies to recover outstanding debts while maintaining customer satisfaction
- Achieved 73% reduction in past due balances through effective collections efforts
- Closely monitored aging reports and successfully captured payments before account becomes risk
- Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation, while maintaining positive relationships
- Developed strong relationships with clients by providing excellent customer service during the collections process
- Conducted thorough investigations into disputed accounts, resolving issues in a timely manner
- Maintained accurate records of all collection activities, including phone calls, emails, and correspondence
- Prepared detailed reports on collection efforts, presenting findings to management for review and analysis
- Collaborated with sales team to resolve customer disputes and ensure timely payment of outstanding invoices
- Reduced average days sales outstanding (DSO) through proactive follow-up on overdue payments
- Generated monthly aging reports to identify delinquent accounts and prioritize collection efforts
- Resolved complex account inquiries by conducting thorough research and analysis of customer accounts
Accounting Collections Representative
Halo Branded Solutions
11.2021 - 06.2022
- Managed a portfolio of 150,000+ client accounts worth $125,000+ in annual revenue
- Achieved 89% reduction in past due balances through effective collections efforts
- Collaborated with sales team to resolve customer disputes and ensure timely payment of outstanding invoices
- Reduced average days sales outstanding (DSO) through proactive follow-up on overdue payments
- Generated monthly aging reports to identify delinquent accounts and prioritize collection efforts
- Resolved complex account inquiries by conducting thorough research and analysis of customer accounts
- Implemented collection strategies to recover outstanding debts while maintaining customer satisfaction
- Closely monitored aging reports and successfully captured payments before account becomes risk
- Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation, while maintaining positive relationships
- Developed strong relationships with clients by providing excellent customer service during the collections process
- Conducted thorough investigations into disputed accounts, resolving issues in a timely manner
- Maintained accurate records of all collection activities, including phone calls, emails, and correspondence
- Prepared detailed reports on collection efforts, presenting findings to management for review and analysis
Collections Representative
Pioneer Credit Recovery/Navient
04.2018 - 09.2021
- Negotiated and collected outstanding debts from delinquent customers, consistently meeting or exceeding monthly collection targets
- Used various skip tracing techniques to locate debtors
- Managed a high volume of accounts, prioritizing collection efforts based on aged account balances
- Resolved customer questions regarding their debts in a professional and timely manner, providing clear explanations of outstanding balances and payment options available during direct communication
- Utilized automated dialing systems to efficiently make outbound calls and maximize daily call volume
- Adhered to all applicable state and federal laws and regulations governing debt collection practices, ensuring compliance at all times
- Maintained accurate records of all communication activities and updated account information as necessary
- Initiated legal actions, such as wage garnishments, when necessary to recover unpaid balances
- Demonstrated excellent problem-solving skills when handling difficult situations or challenging debtors
Receptionist/Office Assistant
Dental Dreams
10.2017 - 03.2018
- Managed front desk operations, including scheduling appointments, answering phone calls, and greeting patients with a friendly and professional demeanor
- Verified insurance coverage for patients and accurately processed insurance claims to ensure timely reimbursement
- Maintained patient records in compliance with HIPAA regulations, ensuring confidentiality of sensitive information
- Coordinated patient flow by efficiently managing appointment schedule and minimizing wait times
- Scheduled follow-up appointments for patients as per dentist's recommendations to ensure continuity of care
- Provided exceptional customer service by addressing patient inquiries, resolving issues promptly, and maintaining a positive atmosphere in the reception area
- Assisted in billing procedures by collecting payments from patients and reconciling accounts on a daily basis
- Collaborated with dental hygienists and assistants to optimize workflow efficiency and maintain smooth clinic operations
Collector I
Pioneer Credit Recovery
01.2016 - 10.2017
- Negotiated and collected outstanding debts from delinquent customers, consistently meeting or exceeding monthly collection targets
- Used various skip tracing techniques to locate debtors
- Managed a high volume of accounts, prioritizing collection efforts based on aged account balances
- Resolved customer questions regarding their debts in a professional and timely manner, providing clear explanations of outstanding balances and payment options available during direct communication
- Utilized automated dialing systems to efficiently make outbound calls and maximize daily call volume
- Adhered to all applicable state and federal laws and regulations governing debt collection practices, ensuring compliance at all times
- Maintained accurate records of all communication activities and updated account information as necessary
- Initiated legal actions, such as wage garnishments, when necessary to recover unpaid balances
- Demonstrated excellent problem-solving skills when handling difficult situations or challenging debtors
Shift Supervisor
Burger King
11.2013 - 10.2016
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
- Led a team in achieving an average customer satisfaction rating of 98% through exceptional service delivery
- Ensured compliance with all food safety regulations through regular inspections and staff training sessions
- Managed daily operations of a fast food restaurant, overseeing a team of 18 employees
- Oversaw food preparation processes to maintain consistent quality standards while adhering to food safety guidelines
- Mentored team members on best practices for delivering exceptional customer service and quality service
- Managed inventory levels to minimize waste and control costs each shift
Education
High School Diploma -
Dansville Senior High School
Dansville, NY06.2009
Skills
- Microsoft Dynamics GP
- Microsoft Excel
- Microsoft Outlook
- QuickBooks
- Salesforce
- NetSuite
Personal Information
Authorized To Work: US
Timeline
Accounts Receivable Specialist
Orthotic Holdings Inc (OHI)
06.2022 - 02.2025
Accounting Collections Representative
Halo Branded Solutions
11.2021 - 06.2022
Collections Representative
Pioneer Credit Recovery/Navient
04.2018 - 09.2021
Receptionist/Office Assistant
Dental Dreams
10.2017 - 03.2018
Collector I
Pioneer Credit Recovery
01.2016 - 10.2017
Shift Supervisor
Burger King
11.2013 - 10.2016
High School Diploma -
Dansville Senior High School
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