Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Davis

WFH / Remote

Summary

Enthusiastic Senior Customer Service Representative with more than eight years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Overview

12
12
years of professional experience

Work History

Senior Customer Service Representative

Teachstone
08.2021 - 02.2025
  • Engaged clients via phone chat and email to answer questions and address complaints.
  • Trained and directed new employees in conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

English Tutor

Bibo Global Opportunity
01.2017 - 03.2021
  • Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
  • Signposted online tools and resources for additional instruction and practice.
  • Developed student confidence through positive reinforcement strategies.
  • Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.

Education

History

DCCC
01-2027

High School Diploma -

Upperdarby Highschool
06-2012

Skills

  • Representative training
  • Quality assurance
  • CRM software
  • De-escalation techniques
  • Database maintenance
  • Documentation review
  • Call center experience
  • Database research

Timeline

Senior Customer Service Representative

Teachstone
08.2021 - 02.2025

English Tutor

Bibo Global Opportunity
01.2017 - 03.2021

History

DCCC

High School Diploma -

Upperdarby Highschool

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Amanda Davis