John Owens
Allentown
Summary
A self-motivated and ambitious team player with extensive experience in process improvement, performance management, sales, and customer service, with a proven ability to establish rapport with clients and exceed targets.
Overview
14
14
years of professional experience
Work History
Payroll Specialist
Paychex Inc
01.2024 - Current
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
Insurance Specialist
Capital BlueCross
09.2020 - 01.2024
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Researched medical claims for validity to resolve discrepancies.
Team Lead
Sequential Technology Inc
09.2014 - 09.2020
- Answered customer’s inquires via incoming calls, chats or email and also placed outbound calls if needed
- Addressed escalations concerns and inquiries and provided new product information as needed
- Checked and processed customer’s orders and processed online payments
Office Manager/Sales Representative
AGR
09.2010 - 09.2014
- Conducted weekly sales team meetings to review progress toward established goals and support individual achievement.
- Maintained sales and marketing events calendar and updated team members on logistics and resource requirements
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Education
HIGH SCHOOL DIPLOMA 2009 -
Orange Park High School
Skills
- Familiarity with sales strategies and techniques that can help upsell or cross-sell
- Skilled in handling and processing large volumes of customer data while ensuring accuracy and confidentiality
- Ability to communicate clearly, concisely, and empathetically with customers to enhance their experience
- Capability to maintain composure when dealing with demanding or distressed customers, ensuring professionalism at all times
- Developing strategies for maintaining long-term relationships with clients can lead to repeat business and referrals
Timeline
Payroll Specialist
Paychex Inc
01.2024 - Current
Insurance Specialist
Capital BlueCross
09.2020 - 01.2024
Team Lead
Sequential Technology Inc
09.2014 - 09.2020
Office Manager/Sales Representative
AGR
09.2010 - 09.2014
HIGH SCHOOL DIPLOMA 2009 -
Orange Park High School
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