Amaya "Jocelyn" Quinn
Harleysville
Summary
Dynamic and results-driven Lead Certified Pharmacy Technician at CVS Pharmacy with expertise in workflow optimization and problem-solving. Proven track record in managing pharmacy operations, ensuring HIPAA compliance, and enhancing inventory control. Proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
CVS Pharmacy
03.2024 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised all pharmacy technicians and coordinated day-to-day assignments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Pharmacy Technician
CVS Pharmacy
02.2023 - 03.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Operations Manager Rx
CVS Pharmacy
04.2022 - 02.2023
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Manager Rx
CVS Pharmacy
05.2021 - 04.2022
- Tracked receipts, employee hours, and inventory movements.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Sales Associate
CVS Pharmacy
12.2020 - 05.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Upper Moreland High School
Willow Grove, PASkills
- Workflow optimization
- HIPAA compliance
- Pharmacy operations management
- Insurance billing
- Manual and automated medication dispensing
- Inventory control
- Problem-solving skills
- Advanced math skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
03.2024 - Current
Pharmacy Technician
CVS Pharmacy
02.2023 - 03.2024
Operations Manager Rx
CVS Pharmacy
04.2022 - 02.2023
Shift Manager Rx
CVS Pharmacy
05.2021 - 04.2022
Sales Associate
CVS Pharmacy
12.2020 - 05.2021
High School Diploma -
Upper Moreland High School