Amber Alexander
Philadelphia
Summary
I’m a hard-working professional who has spent my career learning that the most important part of any business is its people. From securing corporate buildings for Xfinity to coordinating remote healthcare teams at Sacko Services, I have worked with people of all ages and backgrounds. I take pride in being a fast learner who can adapt to any new challenge. I truly love what I do—especially the part where I get to solve problems and make sure customers walk away satisfied and taken care of.
Overview
8
8
years of professional experience
2014
2014
years of post-secondary education
Work History
Remote Operations Coordinator
Sacko Services LLC
Bellmawr
03.2022 - 04.2025
- Workforce Oversight: Remotely managed healthcare field staff to ensure 100% attendance and on-time arrivals.
- Compliance Auditing: Verified that workers completed all authorized hours before payroll submission to prevent billing errors.
- Client Advocacy: Conducted regular "Awareness Checks" via phone and in-person to assess patient wellbeing and ensure care plans were followed.
- Quality Control: Acted as the primary point of contact for clients to resolve issues and provide updates on caregiver performance
Call Center Customer Service Representative
HELPIN HANDS LLC
Philadelphia
09.2022 - 04.2024
- Served as the primary point of contact for patients and families requiring home health services.
- Managed inquiries, appointments, and scheduling for nursing, therapy, and home aide assistance.
- Provided exceptional service by resolving complaints and offering information regarding care plans.
Sales Associate
Macys , Ross , Walmart
Willow Grove
01.2017 - 12.2022
- Provided high-quality customer service to drive sales and exceed store goals.
- Handled funds and merchandise according to strict company policy and procedures.
- Maintained organized workflows and cash register areas to enhance the customer experience.
Direct Support Professional
Community Options Inc
King of Prussia
04.2017 - 10.2022
- Worked with clients to develop and implement personalized care and treatment plans.
- Handled prescription information, refills, and medical documentation.
- Managed medical equipment and assisted with daily living activities to improve client quality of life
Environmental Services Specialist
Moore Jones Building Service Solutions
Willow Grove
01.2019 - 01.2021
- Security & Asset Protection: Entrusted with high-level security access, including alarm PIN codes and building keys, to manage the opening and closing of corporate sites like Xfinity and Xfinity Business Corporation.
- Independent Operations: Authorized to deactivate alarm systems for after-hours facility maintenance and reactivate security protocols to ensure the site was fully locked down and secure before reopening.
- Facility Management: Maintained safety and sanitation standards for retail and corporate office environments, ensuring 100% compliance with client requirements.
- Operational Oversight: Independently managed after-hours security deactivation and reactivation, ensuring facility lockdown was strictly maintained before business hours.
- Safety & Sanitation: Executed rigorous cleaning and disinfection protocols for patient care areas, adhering to strict sterilization standards
Education
Olney Charter High Schools
Philadelphia, PASkills
- Security Protocol
- Conflict Resolution
- Logistics
- Customer Service
- Technical
- Cash Handling
- Communication
- Conflict Resolution
Languages
English
Full Professional
Affiliations
- I am an active member of my community who enjoys helping others. I love learning new things, staying active, and finding ways to make my neighborhood a better, friendlier place for everyone. Whether it's helping a neighbor or volunteering my time, I enjoy seeing people happy and well-cared for.
Timeline
Call Center Customer Service Representative
HELPIN HANDS LLC
09.2022 - 04.2024
Remote Operations Coordinator
Sacko Services LLC
03.2022 - 04.2025
Environmental Services Specialist
Moore Jones Building Service Solutions
01.2019 - 01.2021
Direct Support Professional
Community Options Inc
04.2017 - 10.2022
Sales Associate
Macys , Ross , Walmart
01.2017 - 12.2022
Olney Charter High Schools