Amber Delgrego
Gilbertsville
Summary
Dynamic and results-oriented professional with proven customer service and troubleshooting skills honed at Wawa and McDonald's. Excelled in fast-paced environments, achieving high customer satisfaction and team productivity. Proficient in POS operations and adept at strategic time management, consistently delivering efficient service and resolving complex issues.
Overview
17
17
years of professional experience
Work History
Customer Service Associate
Wawa
03.2022 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Made orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Increased team productivity with effective communication and coordination of tasks.
- Handled cashier duties and provided customer support.
- Handled food preparation tasks at a deli.
- Excelled at preparing custom beverages
- Was ramp certified to sell alcohol but it may have expired
Manager
McDonald's
07.2007 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Efficiently handled several projects within set timelines.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- I counted the safe at the beginning and end of my shift also did the deposits
- Maintained accurate counts of register funds.
- Managed uniform and truck orders.
- Done crew scheduling
- Operate food preparation line, ensuring efficient production.
- Provided efficient customer service through the drive-thru and at the counter.
- Achieved certification in food safety.
Education
NA -
Elkton High
Elkton, MDSkills
- Customer service
- Troubleshooting Skills
- Proficient in POS Operations
- Effectively Handles Stressful Scenarios
- Strategic Time Management
- Fast learner
- Thrives in Fast-Paced Environments
Timeline
Customer Service Associate
Wawa
03.2022 - 09.2024
Manager
McDonald's
07.2007 - 08.2021
NA -
Elkton High
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