Amber Huber
York
Summary
Capable Customer Service Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health Concierge
CVS HEALTH CORPORATION
12.2023 - Current
- Managed sensitive information with discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Educated patients on available resources and programs, empowering them to make informed decisions about their health.
- Enhanced patient satisfaction by providing personalized assistance and addressing their healthcare needs promptly.
- Facilitated communication between patients and medical professionals, ensuring clarity and understanding for all parties involved.
- Resolved conflicts and addressed concerns promptly, fostering a positive environment for patients and staff alike.
- Assisted patients in navigating complex insurance processes, alleviating stress and promoting financial wellbeing.
- Maintained full and current understanding of available plans, products and services.
- Handled more than 40 daily inbound calls from health plan customers.
Certified Veterinary Technician
Seven Valleys Veterinary Hospital
01.2023 - 11.2023
- Assisting DVM with routine wellness and medical illness appointments in a hospital setting
- Obtaining medical history from pet owners about their pets through conversation during appointments, relaying information to doctor to help gain understanding about pet's health status, Educating pet owners on their pet's health and how to take care of them properly at home or how to manage medical conditions
- Perform in house laboratory samples such as blood collection, ear cytology, skin cytology, and urinalysis, perform radiography studies as needed, Perform in hospital treatment for pets including assist with surgery, give medications, administer and monitor and recover pets from anesthesia, Answer phones, schedule appointments, triage pets over the phone to determine level of care needed, Maintain accurate electronic medical records, inform owners of pricing, collect payments and post payments to accounts, Other duties as assigned.
- Assisted veterinarians with surgical procedures, ensuring proper anesthesia administration and monitoring vital signs.
- Mentored junior veterinary technicians through hands-on training sessions, sharing knowledge of best practices in animal care.
- Ensured timely response to emergencies by providing immediate triage assessments and administering first aid when needed.
- Educated pet owners on proper animal care practices, contributing to better long-term pet health outcomes.
Patient Registrar
OSS Health
03.2023 - 09.2023
- Collect demographic information and enter it into an EMR system accurately and efficiently
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Schedule appointments for patients when needed
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
Assistant Office Manager
Aspen Dental
09.2022 - 01.2023
- Promoted to Assistant office manager, worked closely with Office manager to ensure patient care was achieved efficiently and effectively to maintain high standard of care for existing and new patients
- Consulting patients on treatment plans advised by the doctor, Ensuring patient understand and comfort ability with proposed treatments, scheduling appointments to complete treatment, Assisting patients with applying for third party financing when necessary
- Managing a team of 5 dental assistants ensuring that patient care was top priority
- Resolving insurance claim issues when needed, assisting with front desk reception duties as needed, Training new employees on various job duties
- Resolving patient conflicts quickly and with a high level of empathy and understanding
- Managing third party laboratory services for dentures and prosthetic, Managing care of patients from specialists in office such as Oral surgery and Endodontics
- Other duties as assigned.
Patient Services Representative
Aspen Dental
05.2022 - 09.2022
- Assist patients with check in and out for scheduled appointments, Collect demographic information to enter into patient chart using EMR computer system, Collecting patient insurance information and verifying benefits with insurance companies via phone, online tools, and fax
- Answering multi line phone system, assisting patients with questions concerning care via phone, online and in person
- Consulting patients on proposed treatment plans made by the doctor and assisting them with financial assistance as needed
- Other office duties such as filing, scanning and uploading documents and others as assigned.
Certified Veterinary Technician
Little Paws Animal Clinic
06.2021 - 05.2022
- Assisting DVM with routine health appointments for pets, taking vital signs, collecting an accurate and detailed medical history from pet owners
- Entering patient information into an electronic medical record system
- Assisting DVM with sterile surgeries, Administer, Monitor and Recover pets from anesthesia
- Perform diagnostic testing such as radiography, phlebotomy, in house blood work, cytology, and other duties as assigned by DVM.
Certified Veterinary Technician
Rossmoyne Animal Emergency Trauma Center
02.2021 - 06.2021
- Assisting DVM with triage, treatment, and discharge of critical/emergent patients
- Assist DVM with electronic medical charting.
Project Coordinator
Bath Fitter
12.2020 - 02.2021
- Assist customers with scheduling service appointments for existing bathrooms, also assisting customers with scheduling pre installation appointments
- Using computer route creating programs to formulate service routes for technicians with the most effective and efficient time and route.
Certified Veterinary Technician
Banfield Pet Hospital
11.2019 - 01.2021
- Assisting doctors with routine surgical procedures, restraining pets for exams and treatments, completing in hospital treatments as directed by DVM, radiography, medical charting, client education, other duties as assigned by the DVM.
Education
Associate of Applied Science - Veterinary Technology
YTI Career Institute
York, PA02.2015
High School Diploma -
West York Area High School
York, PA06.2007
Skills
- Patient confidentiality
- Office Administration
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- HIPAA Compliance
- Clinical Documentation
- Inbound Call Management
- Research abilities
- Health insurance plan knowledge
- Customer Service
- Attention to Detail
Certification
Certified Veterinary Technician
State of certification: PA
License status: Active through 11/2024
Timeline
Health Concierge
CVS HEALTH CORPORATION
12.2023 - Current
Patient Registrar
OSS Health
03.2023 - 09.2023
Certified Veterinary Technician
Seven Valleys Veterinary Hospital
01.2023 - 11.2023
Assistant Office Manager
Aspen Dental
09.2022 - 01.2023
Patient Services Representative
Aspen Dental
05.2022 - 09.2022
Certified Veterinary Technician
Little Paws Animal Clinic
06.2021 - 05.2022
Certified Veterinary Technician
Rossmoyne Animal Emergency Trauma Center
02.2021 - 06.2021
Project Coordinator
Bath Fitter
12.2020 - 02.2021
Certified Veterinary Technician
Banfield Pet Hospital
11.2019 - 01.2021
Associate of Applied Science - Veterinary Technology
YTI Career Institute
High School Diploma -
West York Area High School
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