Amber Otto-Paul
Ambler
Summary
Credentialing professional with proven track record in managing credentialing operations and ensuring compliance. Valued for strong collaborative skills and achieving results through efficient processes. Known for adaptability and reliability in dynamic environments, with expertise in documentation and regulatory standards.
Overview
6
6
years of professional experience
Work History
Credentialing Specialist
UHS
08.2024 - Current
- Managed credentialing processes for healthcare providers to ensure compliance with regulatory standards.
- Reviewed and verified provider credentials, ensuring accuracy and completeness of documentation.
- Collaborated with cross-functional teams to streamline credentialing workflows and enhance efficiency.
- Conducted regular audits of credentialing files to identify discrepancies and implement corrective actions.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Conducted primary source verifications such as background checks and board certifications.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Assisted in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.
Administrative Assistant
UHS
09.2023 - 08.2024
- Managed scheduling and coordination of appointments for senior staff and departmental meetings.
- Assisted in maintaining accurate records and filing systems for confidential documents.
- Developed and implemented office procedures to enhance operational efficiency.
- Prepared reports and presentations using Microsoft Office Suite, ensuring clarity and professionalism.
- Facilitated communication between departments to streamline information flow and collaboration.
- Trained new administrative staff on office protocols, software tools, and best practices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Medical Assistant
Indian Valley Podiatry
06.2023 - 09.2023
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Shift Leader
Walgreens
08.2022 - 05.2023
- Count cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervise and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitor activities and task completion.
- Handle escalated customer concerns and emergencies in absence of a manager or supervisor.
- Check orders for quality and completeness.
- Mentor and coach staff by giving employees suggestions and feedback to improve job performance.
- Educate customers about offerings, promotions, and pricing to boost sales.
- Handle inventory receiving, auditing, and restocking.
- Maintain a positive working relationship with fellow staff.
- Identify the needs of customers promptly and efficiently.
- Identify areas for improvement, narrowing the focus for decision-making in making necessary changes.
- Strong telephone etiquette, effectively handling difficult calls.
- Assist general manager with operations game plan and company initiatives implementation.
- Research to analyze customer behavior, purchasing habits, trends, and preferences.
- Participation in brainstorming sessions to think creatively about fresh new formats and products.
- Set specific goals for projects to measure progress and evaluate end results.
- Implement strategies to take advantage of new opportunities.
Customer Service Associate
Weis Markets
04.2020 - 08.2022
- Supported customer service goals and enhance relationships through friendly, knowledge, and positive communication.
- Delivered fast, friendly, and knowledgeable services for routine questions and service complaints.
- Resolve customer issues and manage customer relations.
- Organize and prioritized tasks and activities.
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handle large amounts of cash and balance cash drawers daily.
Education
High School Diploma -
North Penn High School
Lansdale, PA05.2021
Associate’s degree - Healthcare Adminstration
Montgomery County Community College
Blue Bell, PA06-2023
Health Administration
DeSales University
Center Valley, PA12-2026
Skills
- Bilingual (Spanish)
- Customer service
- Inventory Control
- Product organization
- Flexibility
- Team skills
- Attention to detail
- Customer Relations
- Problem Solving
- Multi-Tasking
- Decision-making
- Team building
- Problem resolution
- Organization skills
- Communication skills
- Creative skills
- Critical thinking
- Responsibility
- Leadership
- Credentialing oversight
Timeline
Credentialing Specialist
UHS
08.2024 - Current
Administrative Assistant
UHS
09.2023 - 08.2024
Medical Assistant
Indian Valley Podiatry
06.2023 - 09.2023
Shift Leader
Walgreens
08.2022 - 05.2023
Customer Service Associate
Weis Markets
04.2020 - 08.2022
High School Diploma -
North Penn High School
Associate’s degree - Healthcare Adminstration
Montgomery County Community College
Health Administration
DeSales University