Amber Raab
Bethlehem
Summary
Dynamic professional with experience as a Chiropractic Assistant, excelling in patient rapport and insurance verification. Proven ability to enhance appointment flow and ensure accuracy in billing processes, while demonstrating strong telephone etiquette and commitment to patient satisfaction.
Overview
16
16
years of professional experience
Work History
Chiropractic Assistant
Back In Line Chiropractic & Wellness
08.2023 - Current
- Input patient data into computer system using Software and checked information for accuracy.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Performed electric muscle stimulation, massage, and mechanical traction.
Member Services Representative
Tri County Area Federal Credit Union
08.2018 - 08.2019
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
Teller
Tri County Area Federal Credit Union
02.2016 - 08.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Server
Longhorn Steakhouse
09.2011 - 09.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
The Children's Place
07.2009 - 07.2011
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Occupational Therapy - Occupational Therapy
Baker College
Auburn Hills, MIAssociate Of General Studies - General Studies
Montgomery County Community College
Pottstown, PAHigh School Diploma -
Owen J Roberts High School
Pottstown, PA06.2009
Skills
- Telephone etiquette
- Medical terminology
- Insurance verification
- Computer skills
- Customer service
- Detail-oriented
- Clear communication
- Relationship building
Timeline
Chiropractic Assistant
Back In Line Chiropractic & Wellness
08.2023 - Current
Member Services Representative
Tri County Area Federal Credit Union
08.2018 - 08.2019
Teller
Tri County Area Federal Credit Union
02.2016 - 08.2018
Server
Longhorn Steakhouse
09.2011 - 09.2015
Sales Associate
The Children's Place
07.2009 - 07.2011
Occupational Therapy - Occupational Therapy
Baker College
Associate Of General Studies - General Studies
Montgomery County Community College
High School Diploma -
Owen J Roberts High School