Amber Smith
Allentown
Summary
Dynamic Department Manager at McDonald's with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in staff development and inventory management, I successfully implemented training programs that improved service quality and reduced waste by 20%. Adept at team leadership and problem-solving, I foster a collaborative work environment.
Overview
12
12
years of professional experience
Work History
Department Manager
McDonald's
08.2013 - 04.2025
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance service efficiency and customer satisfaction.
- Implemented inventory management practices reducing waste and optimizing stock levels.
- Developed staff schedules aligning workforce capabilities with peak business hours.
- Collaborated with upper management on strategic initiatives to improve operational performance.
- Enhanced training programs focusing on food safety and customer service excellence.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
Associate of Science - Business Administration
McCann School of Business & Technology
PA11.2017
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Decision-making
- Safety and security
- Customer engagement
- Goals and performance
- Flexible schedule
- Work planning and organization
- Staff development
- Loss prevention
- Sales reporting
- Training and development
- Relationship building and management
- Order processing
- Employee scheduling
- Conflict de-escalation
- Scheduling
- Product restocking
- Staff hiring and retention
- Employee management
- Workflow coordination
Timeline
Department Manager
McDonald's
08.2013 - 04.2025
Associate of Science - Business Administration
McCann School of Business & Technology