Amber Staats
Mechanicsburg
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. I have dealt with many conflicts in the customer service field and helped solve them to the best of my ability. I always start with "How can I help you" to make sure they know I am here to help them.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Express Care Urgent Care
09.2024 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- I managed high-volume phone calls, directing inquiries to appropriate personnel for quick resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Life Guard
Great Wolf Lodge
05.2023 - 04.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring the pool area and enforcing rules.
- Monitored the safety of guests in and around the swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Helped with lost children in the water parks or children looking for their parents
- .
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Front of House Member
Chick-fil-A
08.2022 - 05.2023
- Trained new employees on company policies, menu offerings, and service standards to ensure consistent guest experiences across the team.
- Contributed to the establishment''s positive reputation by consistently exhibiting professionalism, attention to detail, and genuine care for guest satisfaction.
- Proactively addressed guest concerns or complaints by listening attentively, empathizing with their situation, and offering appropriate solutions.
- Boosted sales revenue by making informed menu recommendations based on customer preferences and dietary restrictions.
- Supported the successful launch of new menu items by enthusiastically educating guests about ingredients, flavors, and preparation methods.
- Safeguarded compliance with local health regulations by routinely sanitizing high-touch surfaces throughout the dining area according to guidelines.
Education
High School Diploma -
Aberdeen High School
Aberdeen, MD05-2024
Skills
- Client Relations
- Strong communicator
- Patience and composure
- Attention to Detail
- Effective problem-solver
- Listening skills
- Telephone etiquette
- First aid
- Data entry
- Team collaboration
- Appointment scheduling
- Office organization
- File organization
Certification
- Deep Water Lifeguard Training-American Aquatics and Safety Training.
- Lifeguarding Certification - American Red Cross.
- Child and Baby First Aid/CPR/AED Online Only – American Red Cross.
- First Aid Certification - American Heart Association.
- Certified Pool Operator (CPO) - Pool & Hot Tub Alliance.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Front Desk Receptionist
Express Care Urgent Care
09.2024 - Current
Life Guard
Great Wolf Lodge
05.2023 - 04.2024
Front of House Member
Chick-fil-A
08.2022 - 05.2023
High School Diploma -
Aberdeen High School
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