Amber Stern
Effort,PA
Summary
Professional cleaning expert prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills.
Overview
6
6
years of professional experience
Work History
Assistant Area Manager
East Coast Escapes
01.2024 - Current
- Support the Area Manager in overseeing housekeeping operations for multiple properties, ensuring compliance with brand standards and guest satisfaction
- Supervise a team of housekeeping staff, fostering a positive work environment and promoting teamwork
- Conduct regular inspections of guest rooms and public areas to maintain cleanliness and address any issues promptly
- Collaborate with the maintenance team to ensure timely repairs and upkeep of facilities
- Manage inventory of housekeeping supplies, ensuring cost-effectiveness and timely replenishment
- Implement and monitor cleaning protocols to enhance efficiency and maintain safety standards
- Provided high-quality cleaning services for guest rooms and common areas, adhering to safety and sanitation standards
- Recognized for efficiency and attention to detail, consistently receiving positive guest feedback
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Certified Nursing Assistant
Brookmont Healthcare
10.2018 - 12.2022
- Assisted patients with daily living activities, ensuring comfort and dignity
- Monitored vital signs and reported changes to nursing staff
- Maintained a clean and safe environment for patients
- Developed strong relationships with patients and families to provide emotional support
Education
Highschool -
Pleasant Valley
Brodheadsville, PA01.2013
Institute - Health Professions
Monroe Career & Technical
01.2013
Skills
- Strong leadership and team management abilities
- Proficient in Building Relationships
- Proficient in inventory management
- Knowledge of cleaning products and safety protocols
- Exceptional problem-solving skills
- Customer service-focused
- Teamwork
Timeline
Assistant Area Manager
East Coast Escapes
01.2024 - Current
Certified Nursing Assistant
Brookmont Healthcare
10.2018 - 12.2022
Institute - Health Professions
Monroe Career & Technical
Highschool -
Pleasant Valley
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