Amber Zakharova
Quakertown
Summary
Experienced and dedicated Dental Office Manager with 14 years of success in managing daily operations, leading high-performing teams, and ensuring exceptional patient care. Assisted in starting a dental company independently. Proven ability to increase office efficiency, optimize scheduling and billing systems, and maintain compliance with industry regulations. Extremely attentive to detail and ran regular progress reports ensuring 100% success rate collecting insurance claim payments and a high volume of 3500 patient copays fully paid. Committed to fostering a welcoming, professional environment that supports both patients and staff.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Inna Vinnikov DMD
07.2011 - 08.2025
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Oversee all front- and back-office operations
- Managed a team of dental assistants, hygienists, and front desk staff; responsible for hiring, training, and performance reviews
- Implement and streamline scheduling, billing, and insurance verification processes to reduce wait times and improve patient satisfaction
- Maintain 100% HIPAA and OSHA compliance during all audits and inspections
- Increased patient retention and referrals by enhancing communication and follow-up systems. Over 400 five star ratings based off positive patient experience
- Monitor budgets, track expenses, and negotiate vendor contracts to reduce overhead
Education
High School Diploma -
Palisades High School
Kintnersville, PA06-2007
Accounting
Penn Foster College
Scottsdale, AZ08-2026
Skills
- Bookkeeping
- Staff hiring
- Insurance and patient billing
- Insurance credentialing and verification
- Payroll processing
- Scheduling coordination
- Office management
- Human resources
- Practice Management Software: Open Dental
- Proficient in all Microsoft Applications
Certification
CPR certified
X-ray license
OSHA trained and certified
Languages
English
Native or Bilingual
Russian
Limited Working
Timeline
Office Manager
Inna Vinnikov DMD
07.2011 - 08.2025
High School Diploma -
Palisades High School
Accounting
Penn Foster College
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