Ambrose DePasqua
Dillsburg
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Keystone Fieldhouse
06.2022 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Performed basic daily bookkeeping tasks.
- Prepared batting cages for guests
Ski Lift Operator
Roundtop Mountain Resort
11.2024 - 03.2025
- Verified best possible conditions for ramps for safe, efficient loading and unloading of customers.
- Operated ticket scanners to verify proper customer tickets and passes.
- Maintained lift entrance, corral, and pit areas by removing excess snow and performing pre-operation inspections.
Retail Associate
Dicks Sporing Goods
10.2022 - 06.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree -
Northern York High School
Dillsburg, PA06-2025
Skills
- Credit card handling
- Registration
- Service dispatching
- Hospitality services
- Time management
- Problem-solving skills
- Technical support
- Effective planning
Timeline
Ski Lift Operator
Roundtop Mountain Resort
11.2024 - 03.2025
Retail Associate
Dicks Sporing Goods
10.2022 - 06.2023
Front Desk Associate
Keystone Fieldhouse
06.2022 - Current
No Degree -
Northern York High School
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