Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AMEER RUSHDIE AHMED

Philadelphia

Summary

Motivated with thorough understanding of customer service, product merchandising, and inventory management. Strengths include effective communication skills, ability to handle multiple tasks simultaneously, and commitment to maintaining high levels of store cleanliness and organization. Notable contributions include enhancing customer satisfaction through proactive engagement and resolution of issues in previous roles.

Overview

2022
2022
years of professional experience

Work History

Pledge Class President

ASSOCIATED GROUPS Delta Sigma Phi Fraternity
  • Led management of pledge class, ensuring preparedness for initiation and fulfillment of responsibilities.
  • Facilitated communication between pledge class and active chapter to promote information exchange.
  • Educated pledges on organizational values and expectations, fostering productive membership.
  • Cultivated unity within pledge class through team-building activities and interpersonal connection.
  • Assisted in planning and executing events, ensuring operational efficiency and accountability.
  • Managed pledge class funds, maintaining financial transparency and responsible oversight.
  • Represented pledge class in various fraternity/sorority settings, advocating for their interests.

customer service, Cashier

CVS
Philadelphia
  • Responsibilities include providing, , handling transactions, stocking shelves, and supporting pharmacy operations
  • Customer Service:
  • Greeting and Assisting Customers:
  • Warmly greet customers, help them locate items, and provide assistance with various inquiries
  • Anticipating Needs:
  • Proactively identify potential customer needs and resolve service issues, aiming to create a positive shopping experience
  • Maintaining a Welcoming Environment:
  • Ensure the store is clean, organized, and well-stocked, contributing to a pleasant shopping atmosphere
  • Operational Tasks:, Duties: Accurately processing cash, check, and credit card transactions, following company policies
  • Restocking and Inventory: Maintaining the sales floor by restocking shelves, managing inventory, and organizing merchandise
  • Opening and Closing Procedures: Supporting store opening and closing activities, as needed
  • Supporting Pharmacy Operations: Assisting pharmacy personnel
  • Embracing New Services: Promoting and advocating new CVS services and loyalty programs
  • Adhering to Policies: Following all CVS policies and procedures, including those related to loss prevention and customer/patient confidentiality
  • Communication:
  • Provide excellent customer service by greeting customers, answering inquiries, and resolving complaints promptly and professionally.

Host

Ooka Sushi
Doylestown
03.2020 - 02.2022
  • Guest Interaction & First Impressions
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts. Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Excellent Customer Service Skills
  • Engaged with, and assisted customers in a friendly and efficient manner.
  • Seating Guests:
  • Efficiently seated guests according to reservations or wait times, while considering factors like table availability and server sections, is key.
  • Providing Information:
  • Answered basic questions about the menu, restaurant, or wait times to help guests feel informed and comfortable.
  • Managing the Dining Flo
  • Reservations:
  • Managed reservations, including taking, confirming, and organizing them, is a core responsibility.
  • Waitlists:
  • Accurately managed waitlists, providing realistic wait time estimates, and communicating with guests about their turn is crucial.
  • Seating Chart Management:
  • Optimizing seating arrangements to ensure even workload for servers and a smooth flow of customers through the restaurant.
  • Other Important Responsibilities:
  • Assisting with Other Tasks:
  • Helped with tasks like answering phones, taking to-go orders, clearing tables, or assisting with other front-of-house duties.
  • Customer Service:
  • Was attentive to guest needs, addressed any concerns or complaints, and ensured a positive dining experience are all part of the job.
  • Teamwork:
  • Coordinated with servers, bussers, and kitchen staff to ensure a smooth and efficient service flow.

Education

Bachelor of Arts and Sciences - Psychology

Drexel
Philadelphia, PA
06.2028

Skills

Qualifications:

  • Greeted and provided an enjoyable shopping experience for all customers Responded to customer requests and complaints in a timely and courteous manner Utilized my customer service skills to ensure customer engagement
  • Communicated with the management team regarding customer requests and concerns
  • Operated the cash register, scanned items, bag merchandise and properly handled different methods of payment Maintained proper cash levels in register drawer and change machines Activated fuel and gift cards and assist with lottery purchases as needed
  • Complied with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
  • Stocked and refilled products within the interior and exterior core register area, cold express cases, bakery and grocery aisles
  • Performed customer fuel transactions and monitor activities at the fuel court
  • Prepared all made to order food and/or beverages according to recipe or customer specifications
  • Stocked food and beverage areas with products and supplies to always ensure in stock conditions Ensured coffee thermals are filled and working properly
  • Ensured the proper execution of assigned foodservice and beverage programs and procedures
  • Completed cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills
  • Followed proper coding procedures Checked expiration codes, inspected all items Pulled expired items, documented and discarded
  • Adhered to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications
  • Completed all store housekeeping functions (ie, cleaning, dusting, sweeping, mopping, emptying trash, etc)
  • Ensured safe working conditions by maintaining a clean, organized work area in accordance to standards
  • Completed other tasks as assigned by store management

Languages

  • Russian, Arabic
  • Native or Bilingual

Timeline

Host

Ooka Sushi
03.2020 - 02.2022

Pledge Class President

ASSOCIATED GROUPS Delta Sigma Phi Fraternity

customer service, Cashier

CVS

Bachelor of Arts and Sciences - Psychology

Drexel

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AMEER RUSHDIE AHMED