Amelia Keller

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
• Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

• Applied current editing and photography tools to tell great stories.
• Boosted brand engagement by creating compelling social media posts and campaigns.
• Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
• Partnered with clients to deliver creative, administrative, and strategic support.

• Directed end-to-end project execution with attention to deadlines, budgets, and quality assurance.

• Built and managed a personal brand and online platform, overseeing all operations including content strategy, marketing, partnerships, and administration.

• Developed contracts, managed collaborations, and negotiated agreements with sponsors and partners.

• Cultivated strong relationships with key decisionmakers on projects while overseeing a team of Business Development Coordinators. Worked one on one with Coordinators to manage their workload and assist in delivering contracts and proposals in a timely manner.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique projects, delivering exceptional value and driving repeat business.
• Oversaw all training for the Business Development department ensuring compliance with corporate and legal standards.
• Delivered presentations and building tours to both prospective and existing customers in the facility. Also, traveled to present to customers and build relationships.
• Attended Global and Regional Conferences to promote Almac Clinical Services.
• Took on the position of departmental representative for the COSMOS project. Acted as the point of contact for BD related questions and requirements while being an active part of building the internal system that was implemented globally to improve internal processes.

• Partnered with all other relevant departments internally and executive leadership to align project deliverables with contractual obligations.

• Collaborated with cross-functional teams to develop innovative strategies for business growth.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
• Provided administrative support to the business development team, including scheduling, documentation, and client communication.

• Coordinated proposals, tracked metrics, and maintained CRM records.

• Managed client accounts, prepared contracts, and supported sales operations.

• Built client relationships, handled administrative reporting, and coordinated communications across teams.

• Contacted customers to assess satisfaction and current needs.
• Assisted clients in navigating complex financial and legal processes to reduce risks.
• Kept detailed records of customer interactions for optimal traceability.