Mary Hannah
Lansdowne
Summary
Adept at maintaining confidentiality and ensuring HIPAA compliance, I leveraged customer service excellence at Children's Hospital of Philadelphia to enhance patient trust and streamline insurance processes. My expertise in developing self-sufficiency plans showcases a unique blend of empathy and regulatory knowledge, positioning me as a valuable asset to any team focused on impactful results.
Overview
29
29
years of professional experience
Work History
Income Maintenance Caseworker
Department of Public Welfare
- Developed individual plans for self-sufficiency.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Determined if applicants met eligibility for public assistance programs.
Patient Service Representative
Children's Hospital of Philadelphia, CHOP
09.1992 - 12.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
High School Diploma -
John Bartram High School
2401 S 67th St Philadelphia, PA 1914206.1971
Skills
- Customer Service
- HIPAA knowledge
- Customer service experience
- HIPAA Compliance
- Maintains confidentiality
- Professionalism and Boundaries
Timeline
Patient Service Representative
Children's Hospital of Philadelphia, CHOP
09.1992 - 12.2021
Income Maintenance Caseworker
Department of Public Welfare
High School Diploma -
John Bartram High School
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