Mary Hannah
Lansdowne
Summary
Adept at maintaining confidentiality and ensuring HIPAA compliance, I leveraged customer service excellence at Children's Hospital of Philadelphia to enhance patient trust and streamline insurance processes. My expertise in developing self-sufficiency plans showcases a unique blend of empathy and regulatory knowledge, positioning me as a valuable asset to any team focused on impactful results.
Overview
29
29
years of professional experience
Work History
Income Maintenance Caseworker
Department of Public Welfare
845 Main St Darby, PA 19023
- Developed individual plans for self-sufficiency.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Determined if applicants met eligibility for public assistance programs.
Patient Service Representative
Children's Hospital of Philadelphia, CHOP
3500 Civic Center Blvd
09.1992 - 12.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
High School Diploma -
John Bartram High School
2401 S 67th St Philadelphia, PA 1914206.1971
Skills
- Customer Service
- HIPAA knowledge
- Customer service experience
- HIPAA Compliance
- Maintains confidentiality
- Professionalism and Boundaries
Timeline
Patient Service Representative
Children's Hospital of Philadelphia, CHOP
09.1992 - 12.2021
Income Maintenance Caseworker
Department of Public Welfare
High School Diploma -
John Bartram High School