Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMI AGBILA DOGBE

Philadelphia

Summary

Results-oriented and dedicated Customer Service Representative with a proven track record of delivering exceptional support across various industries. Adept at handling a high volume of customer inquiries with efficiency and professionalism. Adept at reviewing and analyzing submissions, including applications, policy wording, inspection reports, loss runs, and financial reports to determine the degree of risk for each account. Proven track record of underwriting business in alignment with established business plans and individual authority, ensuring profitabilit. Recognized for driving sales, maintaining a high degree of integrity, and contributing to business growth. Possesses excellent communication and interpersonal skills, fostering positive relationships with both customers and team members. Looking for an opportunity as customer service representative at your organization where my skills will be fully utilized.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Clerk

Harris Teeter
Philadelphia
06.2022 - 12.2024
  • Provided excellent customer service by assisting customers with inquiries, purchases, and returns
  • Demonstrated strong interpersonal skills by effectively communicating with customers and colleagues
  • Completed company training programs including new hire orientation, customer service network, safety protocols, and technical skills specific to the role
  • Managed physical demands of the job such as standing, walking, lifting, and reaching within specified parameters
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Customer Service Representative

Antoinette professional Hair Braiding
Philadelphia
01.2020 - 05.2022
  • Handled a high volume of customer inquiries via phone, email and chat
  • Provided prompt and courteous responses to customer concerns and issues
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Provided primary customer support to internal and external customers
  • Conducted product demonstrations to educate customers and increase their understanding
  • Managed order entry, tracking, and fulfillment processes with attention to detail
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Service Representative

Mawoena Professional Hair Braiding
Charlotte
08.2018 - 01.2020
  • Warmly welcomed customers and assisted them in finding comfortable seating, creating a positive and inviting atmosphere
  • Ensured customer satisfaction throughout their hair braiding experience by actively engaging and addressing their needs
  • Operated the cash register with accuracy and handled financial transactions in a secure and efficient manner
  • Provided assistance with the hair braiding process as needed, demonstrating expertise in various braiding techniques
  • Handled customer inquiries, concerns, and feedback with professionalism and a customer-centric approach
  • Strengthened customer retention by offering discount options.

Customer Service Representative

PLS Check Cashers
Charlotte
05.2019 - 12.2019
  • Handled a high volume of customer calls
  • Greeted customers with a warm and friendly smile, creating a welcoming atmosphere for a positive customer experience
  • Assisted customers with various financial transactions, including cashing checks, transferring money, processing money orders, making bill payments, securing short-term loans, and preparing tax forms
  • Actively listened to customer concerns and provided timely and effective resolutions, contributing to overall customer satisfaction
  • Collaborated with team members to stay informed about updates to products, services, and company policies, enhancing the ability to assist customers effectively

Education

Bachelor of Law - Business Concentration

University of Lomé
Lome, Togo
11.2016

High School Diploma -

Akoly Foadey School Institute
Lome, Togo
09.2009

Skills

  • Call Center
  • Effective Communication
  • Patience
  • Empathy
  • Self control
  • Tenacity
  • Adaptability
  • Active listening
  • Collaboration
  • Attention to detail
  • Professional ethics
  • Data Entry
  • Problem Solving
  • Microsoft Office
  • Cash handling
  • Conflict resolution
  • Time management
  • Business ethics
  • Adaptability and flexibility
  • Recordkeeping strengths

Certification

  • CNA - Certified Nursing Assistant, Care Bridge Academy, Philadelphia, PA, 04/2023
  • Certificate of Taxation, Ministry of Economy & Finance, Lome, Togo, 08/2018
  • Certificate in Diplomacy, Protocol, and International Relations, Business School (ESA), Lome, Togo, 06/2013

Timeline

Customer Service Clerk

Harris Teeter
06.2022 - 12.2024

Customer Service Representative

Antoinette professional Hair Braiding
01.2020 - 05.2022

Customer Service Representative

PLS Check Cashers
05.2019 - 12.2019

Customer Service Representative

Mawoena Professional Hair Braiding
08.2018 - 01.2020

Bachelor of Law - Business Concentration

University of Lomé

High School Diploma -

Akoly Foadey School Institute
AMI AGBILA DOGBE