Amie Cowne
Canonsburg,PA
Summary
Dynamic professional with extensive customer service experience and a strong administrative background, including roles at Sunrun Solar and B&W Insurance. I excel in maintaining accurate records and enhancing operational efficiency. Known for training new hires and fostering teamwork, I am committed to delivering exceptional support in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Agent in Training
B&W Insurance
01.2025 - Current
- Inform clients of insurance policy information regarding renewals and outstanding information needed for renewals and new business.
- Maintain accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency, utilizing AMS.
- Create endorsements for policy changes and provide proof of insurance certificates and auto ID Cards when necessary.
- Currently studying for my Commercial Insurance licensing through WebCE.
- General office duties, answering phones, meeting insureds, taking payments.
Team Member
Sheetz
10.2023 - Current
- Work scheduled shifts and remain available to work during coworker absences, holidays, and busy periods. Currently on call and fill in when my schedule permits.
- Responsible for training new hires with all tasks from register to proper food safety and preparation and with all facilities.
Accounts Payable Specialist
Sunrun Solar
09.2016 - 11.2018
- Creating and paying invoices in Oracle, including permit refunds. Auditing employee expenses. Creating spreadsheets for Data Loads. Printing and sending Customer Appeasement and REimbursement Checks. CEO banking access through Paymentech and American Express for research and invoicing. Creating Positive pay for US Bank uploads. Closing books and month end.
Office Manager
California Trans
03.2016 - 09.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or in person.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed front office, Accounts Payable/Receivable, Service Writer, Appointment Scheduling.
Multi Purpose Clerk
Save Mart
08.2014 - 03.2016
- Most utilized in Deli/Bakery, inventory, customer service and food preparation. Trained staff at other stores to properly represent the company and customer interaction to create excitement over new store programs. Represented the store giving presentations at local events.
Accountant
Second Wind Horse Rescue
02.2014 - 08.2014
- Accounts Payable/Receivable using Quickbooks. Entered all transactions and kept precise records for the Non Profit as well as owners other 2 business. Special attention in keeping all business transactions and accounts separate.
Manager
Danek's Crestview Pastry
06.2010 - 10.2013
- Accounts Payable/Receivable. Worked with new and established vendors for our wholesale accounts. Inventory and ordering. Managed employees. Opened and closed retails store. Baking and decorating.
Front Office Admin / E&O
First Service Insurance
06.2009 - 06.2010
- Processed and approved General Liability insurance policies for Errors and Omissions. General front office work.
Contract Administrator
L&H Airco
01.2008 - 05.2009
- Processed Sub Contracts including Pre-liens, Union Apprentice requests and insurance requirements. Created submittals, books jobs in Timberline and Access. Worked under President creating submittals and contracts for SecureAire and Western Tower.
Skills
- Experienced in Excel, Oracle, Apzen, Sales Force, QuickBooks, Google Docs, Timberline, Profit Boos, AS400 and Law Enforcement Telecommunications
- Previous Administrative Experience with Plumbing/Mechanical, HVAC/Cooling Towers, Automotive/Transmissions, Law Enforcement/911 and in field, Insurance and Money Management
- I have an extensive Customer Service background
- I most prefer and Administrative Assistant/Support Role
Timeline
Agent in Training
B&W Insurance
01.2025 - Current
Team Member
Sheetz
10.2023 - Current
Accounts Payable Specialist
Sunrun Solar
09.2016 - 11.2018
Office Manager
California Trans
03.2016 - 09.2016
Multi Purpose Clerk
Save Mart
08.2014 - 03.2016
Accountant
Second Wind Horse Rescue
02.2014 - 08.2014
Manager
Danek's Crestview Pastry
06.2010 - 10.2013
Front Office Admin / E&O
First Service Insurance
06.2009 - 06.2010
Contract Administrator
L&H Airco
01.2008 - 05.2009
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