Amin Fulton Hedgman
Philadelphia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Warehouse Assistant
P&G Warehouse
09.2024 - 01.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Warehouse Worker
UPS
06.2023 - 02.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Marriot Hotel
04.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales Associate
Comcast
03.2020 - 10.2020
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
Education
High School Diploma -
Olney Charter High School
Philadelphia, PA06-2019
Skills
- Sales Development
- Positive and professional
- Flexible Schedule
- Relationship selling
- Call Management
- Customer Relationship Management (CRM)
- Sales expertise
- Lead Generation
- Professional telephone demeanor
- Heavy lifting
- Concrete work
Timeline
Warehouse Assistant
P&G Warehouse
09.2024 - 01.2025
Warehouse Worker
UPS
06.2023 - 02.2024
Customer Service Representative
Marriot Hotel
04.2023 - 01.2024
Sales Associate
Comcast
03.2020 - 10.2020
High School Diploma -
Olney Charter High School
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