Amina Torres
Glen Rock
Summary
Dynamic customer service professional with extensive experience at Walmart and McDonald's, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and teamwork. Proven ability to manage high-volume environments while maintaining attention to detail and a positive atmosphere, fostering loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Counter Server
Vincents Deli
10.2024 - 01.2025
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
- Greeted all guests upon arrival and offered immediate assistance.
Cashier
Walmart
09.2022 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Counter
McDonald's
07.2022 - 09.2022
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
Education
High School Diploma - General Studies
Susquehannock High School
Glen Rock, PA05.2024
Skills
- Customer service
- Cash handling
- Order processing
- Food safety
- Team collaboration
- Conflict resolution
- Time management
- Attention to detail
- Team player
- Effective communication
- Excellent work ethic
Timeline
Counter Server
Vincents Deli
10.2024 - 01.2025
Cashier
Walmart
09.2022 - 09.2024
Counter
McDonald's
07.2022 - 09.2022
High School Diploma - General Studies
Susquehannock High School
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