Amir Brown
Philadelphia
Summary
Experienced processing professional skilled in high-stakes environments, emphasizing precision and efficiency. Proven track record in streamlining workflow processes, maintaining data integrity, and ensuring regulatory compliance. Known for fostering team collaboration, adapting to changing needs, and prioritizing attention to detail and effective communication skills.
Overview
8
8
years of professional experience
Work History
Senior Processor
Goodwill Industries
05.2024 - Current
- Increased productivity by effectively managing workload and prioritizing tasks.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Developed expertise in various processing systems for increased efficiency and accuracy.
- Contributed to the achievement of department goals through consistent high-quality work.
- Implemented new workflows to streamline the processor role, resulting in improved performance metrics.
Senior Donation Attendant
Goodwill
08.2021 - Current
- Directed donation staff to achieve efficiency and effectiveness in their duties.
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Assisted in loading and unloading of transport trucks.
- Prepared shipments of items for transport to alternate locations.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Implemented inventory management techniques to optimize storage space utilization for incoming donations.
- Maintained a clean and organized donation area to ensure safety and ease of access for donors.
- Prepared tax receipts and accurately maintained log of received donations and donors.
- Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.
- Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
- Displayed excellent customer service when greeting customers and accepting donations.
- Respectfully communicated with diverse population of volunteers and employees.
- Promoted the organization''s mission and educated donors on the impact of their contributions.
- Contributed to meeting monthly donation goals through diligent work ethic and consistent attention to detail in sorting processes.
- Ensured compliance with health and safety regulations while handling various types of donations.
- Opened and closed facility according to operating hours to secure donations and funds.
- Worked with site management to prepare weekly work schedules and fulfill staffing requirements.
- Adhered to organizational policies regarding acceptable donations, informing donors of any restrictions when necessary.
Liquor Store Clerk/Dairy Clerk
Acme Markets
01.2021 - 07.2021
- Ensured compliance with legal requirements for liquor sales.
- Completed sales and ensured accurate payment.
- Maintained cleanliness of dairy area while addressing customer questions.
- Removed expired or damaged merchandise.
Early Morning Stocker
PetSmart
02.2019 - 11.2019
- Responded to customer inquiries regarding products.
- Analyzed merchandise status for necessary restocking.
- Arranged stock on various display units including shelves, racks and tables.
- Ensured timely unpacking and display of products.
- Affixed or modified price tags on inventory using reference sheets.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
Shoprite Cashier
Shoprite Supermarkets
01.2018 - 01.2019
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Offer customers carry-out service at the completion of transactions
- Weigh items sold by weight to determine prices
Dairy Clerk
Shoprite Supermarkets
09.2017 - 12.2017
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise
- Clean display cases, shelves, and aisles
Education
Bachelor Of Business Administration - Management
Strayer University
USSkills
- Workflow management
- Expert communication
- Teamwork and collaboration
- Attention to detail
- Critical thinking
- Multitasking and organizing
- Microsoft Excel
- Product inspection
- Quality control
- Supply ordering
- Proficient in Microsoft 365
- Problem-solving
- Computer skills
- Decision-making
Timeline
Senior Processor
Goodwill Industries
05.2024 - Current
Senior Donation Attendant
Goodwill
08.2021 - Current
Liquor Store Clerk/Dairy Clerk
Acme Markets
01.2021 - 07.2021
Early Morning Stocker
PetSmart
02.2019 - 11.2019
Shoprite Cashier
Shoprite Supermarkets
01.2018 - 01.2019
Dairy Clerk
Shoprite Supermarkets
09.2017 - 12.2017
Bachelor Of Business Administration - Management
Strayer University
Similar Profiles
Rosalyn SotoRosalyn Soto
Case Manager at Goodwill IndustriesCase Manager at Goodwill Industries
Terrance WoodruffTerrance Woodruff
Housekeeping at Goodwill IndustriesHousekeeping at Goodwill Industries
Da'Marion BlandDa'Marion Bland
Donation Door Attendant at Goodwill IndustriesDonation Door Attendant at Goodwill Industries