Amir Sabir
Philadelphia
Summary
Results driven professional with expertise in training and onboarding staff in high pressure environments. Proven skills in inventory management and fostering team morale, consistently delivering measurable outcomes.
Currently serving as Floor Shift Lead, demonstrating strengths in customer service and team collaboration, while proactively cross training for enhanced team efficiency.
I have a solid foundation in customer service and sales with the ability to effectively manage client inquiries and resolving issues promptly, contributing to improved customer satisfaction and team performance.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Server Shift Lead
Maman
Ardmore
05.2024 - Current
- Supervised daily cafe operations, ensuring smooth workflow and customer satisfaction.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Managed inventory levels, restocking supplies to maintain optimal operational flow.
- Resolved customer inquiries and concerns promptly, fostering a welcoming environment.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints in a polite and professional manner.
- Promoted positive team morale by encouraging collaboration among staff members.
- Assisted in training new servers on menu items and service standards.
- Collaborated with kitchen staff to ensure timely food delivery.
Crew Member
Trader Joe's
Ardmore
03.2023 - 02.2024
- Stocked shelves and organized inventory to maintain store efficiency.
- Assisted in creating product displays and promotional setups to improve shopping experience.
- Participated in team meetings to address store operations and analyze customer feedback.
- Interacted with guests to ensure high-quality customer service.
- Adhered to health department regulations regarding food handling procedures.
Insurance Agent
American Income Life Insurance Company
Philadelphia
09.2022 - 02.2023
- Educated clients on insurance products and coverage options.
- Conducted follow-up calls to ensure client satisfaction and understanding.
- Maintained accurate records of client interactions and policy details.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Explained coverage options to potential policyholders, answering questions or concerns.
Museum Assistant
National Liberty Museum
Philadelphia
09.2021 - 06.2022
- Assisted in organizing educational programs and exhibits for diverse audiences.
- Collaborated with staff to develop engaging museum activities and events.
- Managed inventory of educational materials and resources for programs.
- Engaged with community groups to foster partnerships and outreach initiatives.
- Prepared reports summarizing operational data for senior management review.
- Researched historical facts about artifacts in order to provide more context when presenting them during tours.
Intern
FINRA
Philadelphia
09.2018 - 06.2020
- Supported team in preparing reports on financial market trends.
- Collaborated with colleagues to improve internal communication processes.
- Participated in team meetings to discuss project progress and updates.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Prepared reports summarizing project progress and results for management review.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Cristo Rey Philadelphia High School
Philadelphia, PA06-2022
Skills
- Inventory management
- Customer service
- Training and onboarding
- Team collaboration
- Sales techniques
- Positive leadership
Certification
Life Insurance Producer License
Timeline
Server Shift Lead
Maman
05.2024 - Current
Crew Member
Trader Joe's
03.2023 - 02.2024
Insurance Agent
American Income Life Insurance Company
09.2022 - 02.2023
Museum Assistant
National Liberty Museum
09.2021 - 06.2022
Intern
FINRA
09.2018 - 06.2020
High School Diploma -
Cristo Rey Philadelphia High School