Amirah Brooks

• Managed the daily operations of the package concierge service, ensuring efficient and accurate package processing.
• Supervised, trained, and supported concierge staff while maintaining high service standards.
• Assisted the leasing office with administrative tasks, resident communications, and day-to-day office operations.
• Served as a primary point of contact for residents, resolving questions, concerns, and service requests promptly and professionally.

• Supervised cash handling processes for accuracy and efficiency.
• Trained and mentored new cashiers on checkout procedures and customer service standards.
• Managed daily cash drawer reconciliation to ensure financial integrity.
• Implemented process improvements, reducing wait times during peak hours.

• Provided tailored product recommendations based on customer needs and project goals.

• Processed special orders and coordinated deliveries to ensure timely and accurate fulfillment.

• Maintained inventory records and assisted with stock replenishment.

• Collaborated with team members to meet sales and service goals.

• Greeted guests and managed seating and reservations during peak service hours.

• Coordinated with servers and kitchen staff to maintain efficient operations.

• Responded to guest questions and concerns to ensure a positive dining experience.