Summary
Overview
Work History
Education
Skills
Timeline
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Amirah Freeman

Upper Darby,PA

Summary

Experienced in managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Demonstrates a track record of maintaining high satisfaction levels through empathetic and responsive service, ensuring positive customer experiences and fostering long-term relationships.

Overview

5
5
years of professional experience

Work History

Lead Teacher

Apple Pie Christian Academy
02.2024 - Current
  • Provided a welcoming, nurturing, and inclusive environment for children, fostering positive social interactions and emotional growth.
  • Demonstrated strong communication skills by engaging with parents, colleagues, and children in a clear and respectful manner.
  • Managed multiple responsibilities simultaneously (e.g., supervising children, preparing materials, maintaining cleanliness) in a fast-paced setting.
  • Practiced patience and adaptability when addressing individual needs and resolving conflicts with empathy.
  • Followed health and safety protocols to maintain a clean and hazard-free environment.

Lead Teacher

Unity Academy Learning Center
01.2023 - 01.2024
  • Taught children basic skills such as identifying colors, shapes, numbers, and letters.
  • Planned and carried out a curriculum that focuses on different areas of child development.
  • Organized activities so children can learn about the world, explore interests, and develop skills.
  • Develop schedules and routines to ensure children have enough physical activity and rest.
  • Recorded progress, routines, and interests, and inform parents about their child’s development.

Customer Service Associate

Wawa Inc.
10.2020 - 02.2022
  • Provided exceptional customer service in a high-volume convenience store, ensuring a positive experience for every guest.
  • Prepared and served food & beverages, maintaining cleanliness and adherence to safety standards.
  • Assisted with inventory stocking, shelf organization, and maintaining a well-presented store environment.
  • Collaborated with team members to handle rush periods efficiently while keeping a friendly and professional demeanor.
  • Resolved customer concerns promptly, demonstrating problem-solving skills and a patient attitude.

Customer Service Associate

Ross Dress For Less
06.2021 - 12.2021
  • Delivered exceptional customer service in a fast-paced retail environment, assisting shoppers with product inquiries, sizing, and checkout.
  • Processed transactions efficiently using POS systems, handled cash/credit payments, and resolved returns/exchanges with accuracy.
  • Maintained store organization by restocking shelves, arranging merchandise, and ensuring a clean, welcoming shopping space.
  • Collaborated with team members to meet daily goals, recover the sales floor, and manage high-traffic periods (e.g., holidays, promotions).
  • Adapted quickly to changing priorities—balancing register duties, fitting room assistance, and inventory tasks without compromising service.

Education

Associate of Arts (AA) - Education

Delaware County Community College
Pennsylvania
01.2022

Skills

  • Positive Team Player
  • Strong Interpersonal and Communication Abilities
  • Multitasking Skills
  • Hospitality and Professionalism
  • Great Time Management
  • Fast-paced adaptability
  • Beverage/Food Service
  • Customer Service
  • Problem Resolution
  • Customer Support
  • Punctuality
  • Cash Handling

Timeline

Lead Teacher

Apple Pie Christian Academy
02.2024 - Current

Lead Teacher

Unity Academy Learning Center
01.2023 - 01.2024

Customer Service Associate

Ross Dress For Less
06.2021 - 12.2021

Customer Service Associate

Wawa Inc.
10.2020 - 02.2022

Associate of Arts (AA) - Education

Delaware County Community College

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Amirah Freeman