Amirah Walker
Brookhaven
Summary
Compassionate Personal Care Assistant with a focus on providing exceptional care and support to individuals. Proficient in assisting with daily living activities and maintaining a clean and safe environment. Skilled in active listening and building meaningful relationships. Responds quickly to emergencies and employs appropriate interventions. Strong documentation and communication skills.
Overview
4
4
years of professional experience
Work History
Personal Care Assistant
U.S Medical
10.2024 - Current
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Monitored and documented client health status, reporting changes to healthcare professionals.
- Developed personalized care plans in collaboration with multidisciplinary teams.
- Trained new staff on best practices in personal care and client engagement.
- Advocated for client needs, fostering effective communication with healthcare providers.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Front Desk Receptionist
Embassy Suits
01.2024 - 09.2024
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Handled multi-line phone system and promptly transferred calls.
- Monitored front desk traffic to support customer satisfaction.
- Answered questions about company location and hours of operation.
- Assisted with completion of forms or sign-in procedures.
- Welcomed on-site visitors and directed to appropriate personnel.
- Maintained cleanliness and organization of public areas and conference rooms.
- Documented and distributed messages to support timely communications.
Personal Care Assistant
Delta T
01.2023 - 11.2023
- Provided assistance with daily living activities, including bathing, dressing and grooming.
- Employed compassionate care when providing personal hygiene services to individuals requiring assistance.
- Assisted in maintaining a clean, safe environment by following infection control policies and procedures.
- Developed meaningful relationships with patients through active listening and conversation.
- Responded quickly to emergency situations and provided necessary first aid.
- Encouraged positive behaviors while discouraging negative behaviors using appropriate interventions.
- Read and contributed to shift reports and care notes.
- Engaged in activities that promoted socialization among clients such as playing games or reading stories.
- Participated in team meetings to discuss progress on goals set for each client's plan of care.
Security Officer
Allied Universal
08.2021 - 10.2022
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Observed, reported and documented suspicious activities to management.
- Maintained daily logs of all activity occurring on the premises.
- Performed routine checks of fire alarms, door locks, lighting systems and surveillance equipment for proper functioning.
- Enforced safety and security regulations to protect property and personnel.
- Maintained and securely retained series of keys, controlling access to locked areas.
- Secured exits and entrances at end of operations, controlling access to building.
- Responded to alarms by investigating and assessing situation.
- Monitored security camera footage and reviewed daily reports from alarm systems.
- Wrote comprehensive incident reports and conducted thorough investigations.
- Assisted employees with various tasks including lockouts, escorts and lost items retrieval.
- Assisted people in health crises by administering first aid or calling emergency medical services.
Education
High School Diploma -
Upper Darby High School
Drexel Hill, PASkills
- Catering Coordination
- Multi-Line Telephone Systems
- Bank Deposits
- Verbal and written communication
- Visitor and Customer Relations
- Documentation And Reporting
- Multitasking
- Listening Skills
- Correspondence distribution
- Problem-solving abilities
- Administrative Skills
- Document Control
- Call Answering and Routing
- Analytical Thinking
- Problem-solving skills
- Attention to Detail
- Organizational Skills
- Client transportation
- Medical records management
- Case management
- First aid and CPR
- Patient awareness
Timeline
Personal Care Assistant
U.S Medical
10.2024 - Current
Front Desk Receptionist
Embassy Suits
01.2024 - 09.2024
Personal Care Assistant
Delta T
01.2023 - 11.2023
Security Officer
Allied Universal
08.2021 - 10.2022
High School Diploma -
Upper Darby High School