Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Allen

Washington

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

6
6
years of professional experience

Work History

Members Specialist

Wabellco Federal Credit Union
Washington
08.2019 - Current
  • Assisted with training new staff members on procedures related to member services.
  • Processed cash and check deposits every day.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Maintained accurate records of member information including contact details, purchases, payment history and other relevant data.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Answer member questions about products and services.
  • Updated databases with new and modified customer data.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Assisted members with account inquiries via phone or email correspondence.
  • Delivered quality service by assessing, advising and assisting credit union members.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Performed administrative tasks such as filing documents, preparing mailings and maintaining databases.
  • Performed regular audits to ensure compliance with company policies and procedures.

Education

Associate in Business Administration - Business Administration

Penn Commercial, Inc
Washington, Pa
06-1997

Skills

  • Database management
  • Customer service
  • Conflict resolution
  • Data entry
  • Member support
  • Record keeping
  • Compliance auditing
  • Problem solving
  • Time management
  • Administrative tasks
  • Strong interpersonal skills
  • Active listening
  • Account reconciliation
  • Banking
  • Member account management
  • Financial transactions
  • Customer support
  • Multitasking Capability
  • Self motivation

Timeline

Members Specialist

Wabellco Federal Credit Union
08.2019 - Current

Associate in Business Administration - Business Administration

Penn Commercial, Inc
Amy Allen