Amy Anderson
Philadelphia
Summary
Experienced receptionist adept at managing front desk operations and coordinating patient communications. Known for strong multitasking abilities and commitment to enhancing customer satisfaction while ensuring efficient appointment scheduling.
Overview
30
30
years of professional experience
Work History
Receptionist/Medical Scheduler
Temple Faculty Physicians
Philadelphia, PA
10.2000 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients to streamline service delivery.
- Maintained accurate patient records using electronic health record systems.
- Assisted in resolving patient inquiries, enhancing overall satisfaction and retention.
- Trained new reception staff on office protocols and customer service standards.
- Oversaw inventory management for office supplies, reducing costs through effective procurement strategies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Utilized electronic health record systems to ensure accurate patient data entry and retrieval.
- Coordinated patient appointments and managed scheduling conflicts to optimize clinic operations.
- Followed up with patients to reschedule missed appointments.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
- Received and routed laboratory results to correct clinical staff members.
- Prepared and processed patient referrals and transfer requests.
Medical Biller and Coder
Doctors Billing Group
Huntingdon Valley, PA
04.1998 - 09.2000
- Processed and submitted medical claims efficiently, ensuring compliance with regulations.
- Reviewed patient records for accuracy, correcting errors prior to billing submission.
- Collaborated with healthcare providers to resolve discrepancies in billing information.
- Utilized electronic health record (EHR) systems to manage patient data and billing processes.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Cashier
Brown's ShopRite
Philadelphia, PA
11.1995 - 08.1997
- Processed customer transactions accurately and efficiently at point-of-sale.
- Managed cash drawer and maintained balanced till throughout shifts.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Trained new cashiers on operational procedures and customer engagement techniques.
Education
Medical Assistant
Ultrasound Diagnostic School
Trevose,PA03-1998
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Appointment scheduling
- Documentation and reporting
- Clerical support
- Professional demeanor
- Problem-solving
- Punctual and reliable
Timeline
Receptionist/Medical Scheduler
Temple Faculty Physicians
10.2000 - Current
Medical Biller and Coder
Doctors Billing Group
04.1998 - 09.2000
Cashier
Brown's ShopRite
11.1995 - 08.1997
Medical Assistant
Ultrasound Diagnostic School