Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Amy Hartman

Hummelstown

Summary

Dynamic and dedicated professional recognized for exceptional teamwork and a strong commitment to continuous learning. Provides outstanding support to new hires while fostering a collaborative environment that ensures all team members feel welcomed and valued. Meticulous and organized, with a robust focus on delivering comprehensive patient care, leveraging excellent interpersonal skills to enhance comfort and satisfaction for both patients and their families. Passionate about creating positive experiences and contributing to a thriving workplace culture, with demonstrated analytical, communication, and adaptability skills that drive team success and personal growth.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Patient Care Assistant (PCA)

Geisinger St. Lukes-Orwigsburg, PA
10.2023 - Current
  • Provided direct patient care and assistance to individuals in a healthcare setting
  • Assisted patients with activities of daily living, including bathing, dressing, and grooming
  • Monitored vital signs and reported any changes or abnormalities to the nursing staff
  • Documented patient information accurately and timely in electronic medical records (EMR)
  • Communicated effectively with patients, families, and healthcare professionals regarding patient needs
  • Managed multiple tasks efficiently while maintaining attention to detail
  • Aided in the collection of specimens for laboratory testing as directed by healthcare professionals
  • Educated patients about the phlebotomy procedure, addressing any concerns or questions they had prior to blood collection
  • Performed venipuncture and capillary puncture on patients of all ages, ensuring proper collection and labeling of blood samples
  • Verified patient information and prepared necessary paperwork for laboratory testing, maintaining accurate records of specimens collected
  • Assisted in maintaining a clean and organized work environment
  • Trained new unit clerks on job responsibilities

Support Service Professional

Public Partnership LLC and Consumer Direct Care Network
12.2020 - Current
  • I support my client in achieving current life skill goals at home and in the community. I maintain organized notes and paperwork for all important meetings and appointments concerning my client's care and future.
  • Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
  • Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
  • Administered medications according to prescribed schedules and documented any changes or reactions observed
  • Implemented individualized care plans based on client needs and goals, promoting independence and personal growth
  • Supported individuals in participating in community outings and social activities to enhance their integration into society
  • Maintained accurate records of client progress, behaviors, incidents, and medication administration for documentation purposes

NICU Milk Lab Technician

PennState Hershey Childrens Hospital-Hershey, PA
02.2023 - 10.2023
  • Milk is weighed and recorded in the milk tracking program, where we can see how much mom's breast milk (MBM) is in the freezer and the fridge. This program tracks the amount of MBM, Donor Milk (DM), Prolacta, and waste throughout each day. We do calculations from 12 pm to 3 pm for anywhere from 28 to 54 babies using an Excel mixing program and other mathematical formulas. After the double-check, we follow the mixing order as we begin to mix. Mixing usually takes 2 to 3 hours with 2-3 techs mixing while one tech does the double-check and Excel record while answering calls and handling the window. After mixing, we cleaned up and restocked to the lab, followed by the delivery to patient rooms.
  • Other tasks included:
  • Collaborated with healthcare professionals to coordinate the delivery of specialized diets for patients with specific medical conditions
  • Managed inventory of nutritional supplements and ensured adequate supply for patient needs
  • We Rely on electronic health record systems to document patient information, track progress, and generate reports as regulatory agencies require. This ensures that we maintain the highest standards of patient care and compliance.

NA/UC/Milk Lab Tech

Geisinger Wyoming Valley-Wilkes-Barre, PA
02.2022 - 05.2022
  • NICU POSITION:
  • Unit desk responsibilities
  • Feeding babies in the NICU using special methods needed in the specialized care of NICU babies
  • Bathing, glucose, stocking NICU rooms, sterilization of isolettes
  • Appointment setting
  • Comprehensive hearing assessments on babies and maintaining equipment before and after use
  • Medical scribe on admission and STABLE ROOM scribe
  • Checking medical supplies to ensure quality, safety, and availability.
  • Working with ISS and outside couriers for equipment and supplies.
  • Responding to patients and parents in a professional way.
  • Ensured compliance with infection control protocols by maintaining a clean environment within the unit

HHA/Caregiver

Bayada pediatrics-Pottsville, PA
10.2019 - 12.2019
  • At Bayada Pediatrics, I have built positive relationships with my clients, their parents, and the teachers in every classroom I've worked in. I possess strong interpersonal skills and take my job and my client's needs very seriously. I am proactive in researching and asking questions to ensure I comprehensively understand client's needs in all aspects of my work. I believe that acquiring in-depth knowledge for each position and individual is essential to providing the best care and improving their quality of life.
  • In my role, I diligently take daily notes and document any changes in health and behavior. I ensure that all medications are administered at the correct times and prioritize my client's safety, happiness, and health. As a Home Health Aide (HHA), it is crucial for me to closely monitor my clients, as well as maintain regular communication with other support systems.

Direct Care Worker (DCW)

The Redco Group-Pottsville, PA
10.2018 - 10.2019
  • Provide support for individuals with physical, mental, and special behavioral needs. As a caregiver, respecting and protecting the privacy of all individuals under your care is essential.
  • Offered emotional support to individuals facing challenges or crises by actively listening and providing empathy
  • Monitored the progress of individuals receiving support services regularly to ensure the effectiveness of interventions
  • Provided regular reports on program activities, outcomes, and challenges to management
  • Fostered a positive and inclusive environment where all individuals feel valued and respected

Server

Blu Tavern-Pottsville, PA
08.2015 - 06.2018
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
  • Effectively communicated daily specials, new items, and drink options to customers, resulting in increased sales
  • Maintained a clean and organized work area, including tables, chairs, utensils, and condiments
  • Collaborated with kitchen staff to ensure accurate preparation of food orders according to customer preferences
  • Managed cash transactions accurately and efficiently using POS system
  • Resolved customer complaints or concerns promptly and professionally to ensure guest satisfaction
  • Served as a team player by assisting coworkers during busy periods or when needed
  • Maintained a positive attitude even during high-stress situations to create a welcoming atmosphere for guests

Stock Person

Paper Magic-Elysburg, PA
06.2000 - 10.2000
  • Performed quality checks on finished products to ensure they meet company standards
  • Maintained a clean and organized work area, following safety protocols at all times
  • Collaborated with team members to meet production goals and deadlines
  • Assisted in troubleshooting equipment issues and performing minor repairs when necessary
  • Cross-trained in multiple areas of the factory line to provide support as needed
  • Participated in regular team meetings to discuss production targets, challenges, and solutions
  • Adhered to strict quality control measures throughout the manufacturing process

Crew Trainer

Taco Bell Corp-Hazleton, PA
06.1996 - 04.1998
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Efficiently operated cash register, accurately handling transactions and providing correct change to customers
  • Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
  • Prepared food items according to established recipes and portion sizes, maintaining high quality standards
  • Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
  • Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration

Activity Assistant

ARC-York, PA
05.1995 - 08.1995
  • 05/01/1995 - 08/30/1995
  • Recreation and behavioral training
  • Caring for citizens with special needs. Assisting them in recreation and curricular activities. I worked with children between the ages of 6 and 17 that have developmental disabilities ranging in severity. I was trained how to cope with any situation that may arise and to prevent myself and the patient any harm.

Education

Bachelor of Science - Social Work

University of Phoenix-Online Campus
09.2025

High school diploma - undefined

Hazleton Area High School
Hazleton, PA
06.1998

Skills

  • Autism Experience
  • Cleaning Experience
  • Infant Care
  • Customer service
  • Infection Control Training
  • EMR Systems
  • Meal Preparation
  • Special Education
  • Senior Care
  • Microsoft Office (3 years), Quickbooks (2 years), Hostess, Waitress, Restaurant Server, Direct Care
  • Special Needs
  • Phlebotomy
  • Vital Signs
  • English
  • Medication Administration
  • Food Preparation
  • Home Care
  • Experience with Children
  • Patient Care
  • Caregiving
  • Hospital Experience
  • Telemarketing
  • Developmental Disabilities Experience
  • Blood glucose testing
  • Vital signs monitoring
  • Catheter care
  • Documentation
  • Specimen collection
  • Pediatric care
  • Infection prevention

Certification

  • Driver's License October 1996 to Present Clean Driving Record
  • AED Certification
  • Milk Lab Technician Certified 1/2022 Infant feeding certificate course-Ohio State University
  • First Aid Certification
  • CPR Certification

Assessments

Work motivation — Completed October 2020 Level of motivation and discipline applied toward work Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Patient Care Assistant (PCA)

Geisinger St. Lukes-Orwigsburg, PA
10.2023 - Current

NICU Milk Lab Technician

PennState Hershey Childrens Hospital-Hershey, PA
02.2023 - 10.2023

NA/UC/Milk Lab Tech

Geisinger Wyoming Valley-Wilkes-Barre, PA
02.2022 - 05.2022

Support Service Professional

Public Partnership LLC and Consumer Direct Care Network
12.2020 - Current

HHA/Caregiver

Bayada pediatrics-Pottsville, PA
10.2019 - 12.2019

Direct Care Worker (DCW)

The Redco Group-Pottsville, PA
10.2018 - 10.2019

Server

Blu Tavern-Pottsville, PA
08.2015 - 06.2018

Stock Person

Paper Magic-Elysburg, PA
06.2000 - 10.2000

Crew Trainer

Taco Bell Corp-Hazleton, PA
06.1996 - 04.1998

Activity Assistant

ARC-York, PA
05.1995 - 08.1995

High school diploma - undefined

Hazleton Area High School

Bachelor of Science - Social Work

University of Phoenix-Online Campus

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Amy Hartman