Amy Heitsenrether
Clearfield
Summary
Dependable professional with a proven track record at Lincare Inc, excelling in problem-solving and time management. Adept at enhancing team collaboration, I leverage critical thinking to resolve complex issues while maintaining a strong work ethic to deliver results.
Overview
23
23
years of professional experience
Work History
MIV Manual Insurance Verification
Lincare Inc
11.2008 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Collections Specialist
American HomePatient
11.2002 - 10.2008
- Managed accounts to optimize collections
- Collaborated with cross-functional teams to resolve billing discrepancies efficiently.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Researched accounts and completed due diligence to resolve collection problems.
- Responded to customer inquiries and provided detailed account information.
Education
Bachelor of Science - Education
Clarion University of Pennsylvania
Clarion, PA05-1992
High School Diploma -
Clearfield Junior/Senior High School
Clearfield, PA06-1988
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Critical thinking
- Problem resolution
Timeline
MIV Manual Insurance Verification
Lincare Inc
11.2008 - Current
Collections Specialist
American HomePatient
11.2002 - 10.2008
Bachelor of Science - Education
Clarion University of Pennsylvania
High School Diploma -
Clearfield Junior/Senior High School
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