Amy Hinde
East Norriton,PA
Summary
Promote work strategies, productivity and lower costs throughout the industry utilizing a collaborative approach to foster better customer satisfaction, while improving financial growth.
Dynamic Senior Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
Shields Facilities Maintenance
07.2024 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
- Contributed to team objectives in fast-paced environment.
Lead Account Manager
Shields Facilities Maintenance
03.2023 - Current
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Developed financial analysis reports and presentations by applying acquired financial principles.
- Built and strengthened client relationships to form long-lasting, profitable bonds.
- Determined and tracked budget expenses with accuracy and transparency.
- Presented plans to client with smooth and professional presentations to enhance buy-in chance and promote collaboration.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Account Manager
Shields Facilities Maintenance
07.2022 - Current
- Negotiated agreements with clients for pricing and logistics.
- Negotiated contracts and closed agreements to maximize profits.
- Experienced in developing technical and cost proposals.
- Built and maintained productive relationships with customers and internal partners.
- Met, engaged and pursued customers through networking, referrals and marketing.
- Input data into CRM system to manage existing portfolios and potential leads.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Followed up with key account business partners to maximize account potential and generate project leads.
- Contacted vendors to follow up on late invoices.
- Processed invoice payments and recorded information in account database.
- Directed preventive, corrective and predictive maintenance activities.
- Managed supply and labor costs closely in order to meet budget objectives.
- Viewed and checked job equipment to determine maintenance requirements.
- Checked project details to verify job site materials and equipment.
Account Manager
Caliber Service Management
08.2021 - 10.2022
- Negotiated agreements with clients for pricing and logistics.
- Negotiated contracts and closed agreements to maximize profits.
- Developed strategic growth plans for new and existing customers.
- Experienced in developing technical and cost proposals.
- Built and maintained productive relationships with customers and internal partners.
- Provided clear business insight and market knowledge to drive solutions to meet customers' business objectives.
- Met, engaged and pursued customers through networking, referrals and marketing.
Account Lead
Ferrandino
02.2019 - 08.2021
- Supervise my account managers alongside with my manager
- Running curtail team reporting on a daily weekly basis, provide coaching and guidance to fellow team members
- Review our service providers pricing to ensure profitability, resolve vendor invoices, assign contracts in our system and am the main point of escalation for our team within our company
- Design and implemented a survey that was sent to our providers to provide our company with feedback for areas for opportunity
- Assist management with creating workflow processes.
Account Manager
Ferrandino & son
10.2016 - 02.2019
- Manage and build the relationship with both the client and our service providers (subcontractors) on a new/existing account within an assigned territory
- Special emphasis on providing timely and effective solutions with client inquires and issues
- Developing new partnerships with subcontractors within geographic area of responsibility
- Manage work order flow of service requested and contracts via telephone and email communication
- Prepare bids and proposals for out of services
- Provides constant update to the clients utilizing excel spreadsheets, reports and conference calls
- Support service provider database with questions and open issues
- Created an internal training guide for a website that our client mandates that we use on how to have our providers successful use the website to track services.
Skills
- Customer Service
- Verbal and Written Communication
- Business Development
- CRM Software
- Performance Evaluations
- Problem-Solving
- Opportunities Identification
- Relationship Building
- Lead Generation
- Acquisition and Retention Strategies
- Customer Relationships
- Preparing Contracts
- Regional Accounts
- Project Management
- Client Meetings
- Persuasive Negotiations
- Goal Setting
- Teamwork and Collaboration
Timeline
Senior Account Manager
Shields Facilities Maintenance
07.2024 - Current
Lead Account Manager
Shields Facilities Maintenance
03.2023 - Current
Account Manager
Shields Facilities Maintenance
07.2022 - Current
Account Manager
Caliber Service Management
08.2021 - 10.2022
Account Lead
Ferrandino
02.2019 - 08.2021
Account Manager
Ferrandino & son
10.2016 - 02.2019
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